Employee Relations Manager

About USP

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization collaborating with global health and science experts to establish rigorous quality standards for medicines, dietary supplements, and food ingredients. USP is dedicated to fairness, integrity, and worldwide collaboration, driven by the core value of Passion for Quality. Our team of over 1,300 professionals operates across twenty global locations to enhance the availability of safe, high-quality medicines worldwide.

We embrace inclusive scientific collaboration and believe that diverse expertise strengthens our scientific leadership. USP fosters an organizational culture promoting equitable access to mentorship, professional growth, and leadership opportunities. Our partnerships and research underscore the importance of broad participation in scientific leadership to impact global health positively.

USP is an equal opportunity employer committed to fair and merit-based selection processes and provides reasonable accommodations for individuals with disabilities, maintaining an inclusive, collaborative workplace.

Role Overview

The Employee Relations Manager plays a crucial role in cultivating a positive workplace atmosphere by managing employee relations initiatives, resolving disputes, and ensuring adherence to labor laws and company policies. Acting as a reliable advisor to leadership and staff, this role fosters fairness, consistency, and engagement while strengthening compliance culture.

Key Responsibilities

• Conduct confidential investigations addressing behavioral concerns, policy violations, grievances, and workplace conflicts promptly.
• Coordinate with labor offices and regulatory bodies to ensure compliance with legal requirements and manage audits or inspections.
• Maintain compliance with labor laws, regulations, and internal HR policies.
• Advise managers alongside HR Business Partners (HRBPs) on handling investigation results and implement corrective and development actions.
• Review and revise employee relations policies and procedures as necessary.
• Collaborate with HRBPs on complex cases, delivering strategic solutions and embedding compliance and ethical principles within organizational culture.
• Work with global and regional Compliance, Ethics, and Legal teams to align practices with corporate and regulatory standards.
• Analyze employee relations data, identify trends, and provide recommendations promoting effective employee relations programs and process enhancements.
• Lead or support compliance training sessions focusing on policies, risk management, and emerging issues to ensure consistent understanding across teams.

Candidate Profile

• Master's Degree, Postgraduate Diploma, or Master’s in Social Work (Full-Time) with specialization in Human Resource Management.
• Over 8 years of experience in employee relations.
• In-depth knowledge of Indian labor laws and compliance standards.
• Excellent communication and interpersonal skills.
• Strategic thinker with proven problem-solving skills.
• Ability to influence and drive results through collaboration and persuasion.

Preferred Qualifications

• Law degree is advantageous.
• Experience working in complex matrix organizations.

Supervisory Duties

This role does not have supervisory responsibilities.

Benefits

USP offers comprehensive benefits to support personal and financial well-being, including company-paid time off, extensive healthcare plans, and retirement savings options, providing peace of mind for employees and their families.

Additional Notes

USP does not consider unsolicited resumes from third-party recruiters and is not liable for any fees unless agreements are explicitly made in writing.