Data Entry Officer (Delta)

Company Overview

Moniepoint Inc. is a leading financial services platform in Africa, facilitating seamless payments, banking, credit, cross-border transactions, and business management tools for over 20 million users monthly. As Nigeria's predominant merchant acquirer, Moniepoint manages the majority of the country's POS transactions and processes over $250 billion digitally each year.

Role Summary

The Data Entry Officer based in Delta State (Ughelli North and Oshimili South) plays a key role in maintaining the accuracy of merchant data, product catalogs, inventory, and pricing records within the Moniebook platform. Working in collaboration with Onboarding Specialists and Account Managers, the role ensures data is precise and prepared to enable prompt onboarding, accurate reporting, and a flawless customer experience.

Key Responsibilities

• Enter, update, and manage merchant details including product ranges, SKUs, pricing, inventory levels, and customer data.
• Handle bulk data imports from spreadsheets and CSV files ensuring validation and correctness before uploading.
• Maintain adherence to data standards and naming conventions set by Moniebook.
• Prepare merchant accounts prior to onboarding by entering all required product, inventory, and configuration data within set deadlines.
• Inspect merchant data templates for errors or omissions and ensure resolution before input.
• Assist in setting up catalogue frameworks, tax configurations, and payment settings per team directives.
• Perform data validation to detect and correct duplicates, errors, or obsolete records.
• Cross-verify data across multiple systems including spreadsheets, CRM, and POS backend for consistency.
• Report data anomalies to responsible teams for rectification.
• Keep detailed records of data entry activities, import logs, and correction histories within the CRM system.
• Document typical errors and solutions to develop a knowledge repository aimed at minimizing repeated mistakes.
• Identify repetitive workflow hurdles and suggest process enhancements to the Operations lead.
• Respond to ad-hoc data requests from internal teams within service level agreements.
• Collaborate closely with various departments to obtain missing data without affecting onboarding schedules.

Qualifications & Experience

• 1 to 3 years of experience in data entry or data operations, preferably within SaaS, retail technology, or fintech environments.
• Exceptional accuracy and attention to detail managing high-volume datasets.
• Advanced skills in Excel or Google Sheets including data cleaning, and use of VLOOKUP/XLOOKUP and basic formulas.
• Familiarity with CRM software or point-of-sale/back-office SaaS tools.
• Strong organizational abilities capable of juggling multiple projects simultaneously.

Preferred Skills

• Experience with bulk CSV data imports, data migration, or managing product catalogues in the SaaS industry.
• Knowledge of retail operations, inventory management, or POS platforms.
• Background supporting onboarding, implementation, or customer success teams.
• Residency in Delta State (Ughelli North and Oshimili South) is required.

Personal Attributes

• Highly meticulous with a passion for maintaining accurate data.
• Process-oriented yet proactive in identifying and addressing issues early.
• Collaborative team player recognizing data's critical role in the customer journey.
• Composed under pressure and capable of managing large workloads without sacrificing quality.
• Tech-savvy, constantly seeking more efficient working methods.

Success Indicators

• Achieving data entry accuracy above 99% for merchant accounts and catalog uploads.
• No onboarding delays due to data readiness problems.
• Meeting all ad-hoc data demands within agreed SLA timelines.
• Maintaining open task backlogs below 5% consistently.
• Receiving an average rating of 4.5 or higher from Onboarding Specialists and Account Managers on data quality and response times.

Benefits Offered

• A people-first culture emphasizing team wellbeing and inclusiveness.
• A learning-driven environment promoting knowledge sharing and continuous development.
• Competitive compensation package including salary, pension, health insurance, annual bonus, and additional benefits.

Recruitment Process

• Initial phone screening with recruitment personnel.
• Interview with the hiring team.
• Final discussion with an executive team member.

Employment Details

Location: Delta State (Ughelli North and Oshimili South) | Work Mode: Hybrid and Outsourced | Employment Type: Full-time | Equal Opportunity employer committed to diversity and inclusion.