Customer Training & Onboarding Specialist

About Feathr

Feathr is a dedicated marketing platform tailored for nonprofits, trusted by more than 1,300 organizations. The platform empowers these nonprofits to establish meaningful community connections and confidently amplify their impact.

At Feathr, we strive to foster a culture that enables talented individuals to thrive and contribute their best work. If you're passionate about supporting nonprofits, this is the perfect place to grow your career.

Role Overview

As a Customer Training & Onboarding Specialist at Feathr, you will play a crucial role in guiding new customers through the onboarding process, helping them effectively implement our platform on their websites and marketing channels. Your goal is to build their confidence with the platform’s functionality and excite them about utilizing both basic and advanced features.

Key Responsibilities

• Develop comprehensive expertise of the Feathr product to support client onboarding.
• Manage a diverse portfolio of customer accounts, ensuring smooth and efficient platform setup tailored to each customer’s needs.
• Conduct approximately five onboarding calls daily, providing virtual training and clear, engaging email communication.
• Explain complex technical concepts in an accessible manner to users with varying levels of technical knowledge.
• Track customer progress using Salesforce and other internal databases.
• Promote enthusiasm by demonstrating the platform’s capabilities and sharing success stories to inspire users.
• Collaborate effectively with internal teams and customers to address technical and configuration needs.

Candidate Profile

• Minimum of 2 years experience in software adoption training or platform implementation.
• At least 1 year working in a tech or software-related environment.
• Ability to handle multiple projects concurrently with strong organizational skills.
• Proactive problem solving with the ability to foresee challenges and devise contingency plans.
• Experience measuring and monitoring training progress to ensure goals are met effectively.
• Keen awareness of training opportunities and dedication to continuous skill enhancement.
• Strong accountability and commitment to delivering high-quality work.

Work Environment & Culture

This position is fully remote for candidates residing within the United States, with a preference for Eastern or Central time zones. There is also an option to work onsite at Feathr's headquarters in Gainesville, FL, a vibrant mid-sized city known for its innovation and affordability.

Feathr fosters a culture based on the principles of practicality, ambition, candor, trust, and service. We value honesty, proactive communication, and collaboration among our team.

Compensation & Benefits

• Annual base salary of $55,000 with potential annual bonus up to 10% of the base salary.
• Fully remote work option.
• Comprehensive health, dental, and vision benefits.
• Paid vacation, sick days, holidays, and extended winter break.
• Parental leave and wellness reimbursement credits.
• Home office stipend and professional development budget.
• Regular team events and opportunities for social engagement.

Hiring Process

• Initial virtual HR screening (20-30 minutes) to discuss experience, role details, and compensation.
• Work assignment relevant to role responsibilities.
• Manager interview (~1 hour) focusing on technical knowledge and assignment review.
• Reference checks requiring three professional contacts.
• Offer discussion with Talent Acquisition team.

Feathr is committed to creating an equitable and transparent recruitment experience and welcomes candidates from all backgrounds. We value integrity and collaboration in overcoming challenges together.