ജോലി വിവരണം

About the Role and Company

Become part of an esteemed team recognized for excellence, including Forbes naming us among America's Best Midsize Employers 2025. Our next cohort begins August 17, 2026, featuring four weeks of paid training scheduled Monday to Friday, 9am to 6pm CDT. Post-training shifts consist of 40 hours weekly with a Saturday shift included.

Mercury Insurance is dedicated to innovative customer service, valuing ownership of interactions, ethical practices, and quick delivery of superior results. Join us to make a meaningful impact! We're a 60+ year legacy insurer promoting a collaborative, inclusive culture that supports professional growth, health, and wellbeing.

Key Responsibilities

Efficiently manage new claim intake, accurately classify loss details, and organize claim files.
Provide empathetic, professional assistance by addressing customer questions, clarifying claim decisions, and resolving issues.
Precisely input claim information and process associated transactions, ensuring client records are updated timely and correctly.
Conduct in-depth research necessary to support claims outcomes, keeping comprehensive and precise documentation of customer interactions.
Handle a substantial volume of incoming calls skillfully, maintaining smooth claim intake and quality service.
Adhere to company policies and procedures consistently, guaranteeing all claims are processed per established guidelines.

Qualifications and Skills

A High School diploma or equivalent is required; college experience is advantageous.
At least one year of customer service or call center experience, preferably handling many calls, or an equivalent combination of education and experience.
Previous experience in a remote work setup is beneficial.
Minimum typing speed of 30 words per minute.
Proficiency with Microsoft Word, Excel, and Outlook to manage documents and communication.
Strong analytical skills to understand and solve customer needs and concerns with professionalism.
Accurate transactional and data entry capabilities to maintain error-free claim records.
Effective research skills to support decisions and respond to customer inquiries thoroughly.
Excellent verbal and written communication to explain policies and procedures clearly.
Openness to constructive feedback and commitment to continuous self-improvement.
Self-driven and motivated to excel in a high-velocity work atmosphere.
Experience with upselling and cross-selling insurance products is preferred.

Additional Details

An in-person interview may be part of the hiring process.

Salary depends on location, with rates approximately as follows: $21.00/hr for CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA; $19.25/hr for NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME; and $17.25/hr for UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV. Typical annual salaries range from $32,363 to $56,701, varying on experience, skills, and location.

Benefits and Perks

Competitive salary and flexibility to work from anywhere within the U.S.
Paid time off including vacation, sick leave, nine paid holidays, and volunteer hours.
Performance-based incentives such as holiday and referral bonuses.
Medical, dental, vision, life, and pet insurance coverage.
401(k) plan with company matching contributions.
A supportive and engaging workplace encouraging promotion and development.
Educational assistance and a company recognition program.
Health and wellness support including free coaching, therapy sessions, and care resources for children and elders.

Equal Opportunity Employer Statement

Mercury Insurance is committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

Customer Support Specialist