Customer Support Specialist

Role Overview

This position is for a part-time Customer Support Specialist based in Dubai, combining onsite presence with the flexibility to work remotely. The primary responsibility is to handle customer inquiries through various channels such as phone, email, and messaging, providing accurate and timely information regarding event-related services, bookings, and logistics.

Key Duties

• Respond promptly to customer questions and concerns related to event services.
• Manage records of customer requests and interactions within support systems.
• Provide fundamental technical assistance concerning booking and communication tools.
• Escalate complex customer issues to appropriate teams when required.
• Coordinate with the event planning department to support smooth operations.
• Collect and analyze customer feedback to identify opportunities for enhancing service quality.
• Follow up with customers to ensure their satisfaction is maintained.

Qualifications and Skills

• Excellent customer-facing abilities with a strong emphasis on client satisfaction.
• Effective interpersonal communication skills suitable for diverse client and team interactions.
• Skills in basic technical troubleshooting relevant to booking platforms and communication tools.
• Analytical capability to evaluate customer feedback and recommend service improvements.
• Proficiency in both written and spoken English; knowledge of additional languages is beneficial.
• Experienced with CRM or ticketing software and familiar with common office applications.
• Organizational aptitude and attention to detail, able to handle multiple customer queries simultaneously.
• Previous background in customer service, hospitality, or event sectors is advantageous but not required.