- അനുഭവം
- 3+ വർഷം
- ശമ്പളം
- USD 20 – USD 25 / hour
- ഓപ്പണിംഗുകൾ
- 1
- പോസ്റ്റ് ചെയ്തു
- 3 മണിക്കൂർ മുമ്പ്
- പ്രവർത്തന രീതി
- വീട്ടിൽ നിന്ന് ജോലി ചെയ്യുക
- പുനരാരംഭിക്കുക
- അപേക്ഷിക്കാൻ നിർബന്ധം
ജോലി വിവരണം
About the Role
NextGen IS is seeking a dedicated full-time Customer Support Representative to join their team, focused on delivering exceptional service within a fast-paced, high-volume call center environment. This remote position is open to candidates residing in the United States, offering competitive compensation between USD 20 and 25 per hour. The company's mission is to connect businesses with outstanding talent by providing innovative workforce solutions tailored to the evolving technology industry.
Key Responsibilities
- Manage a high volume of inbound customer inquiries via phone, email, and chat channels.
- Deliver outstanding customer service by effectively resolving questions, complaints, and account-related concerns.
- Precisely record customer interactions and case information using Salesforce CRM.
- Investigate customer accounts and provide timely resolutions to issues.
- Escalate complex problems to internal teams, while maintaining accountability for customer cases.
- Simultaneously utilize multiple systems to handle customer requests and maintain accurate documentation.
- Achieve targeted productivity, quality standards, and customer satisfaction scores.
- Uphold professionalism, empathy, and confidentiality in all interactions with customers.
Required Qualifications
- Minimum of three years’ experience in customer service or call center roles.
- Hands-on proficiency with Salesforce CRM is mandatory.
- Experience managing customer support in a high-volume inbound call center setting.
- Excellent verbal and written communication skills in English.
- Strong problem-solving aptitude and conflict resolution capability.
- Ability to multitask and navigate several software applications concurrently.
- Familiarity with Microsoft Office suite.
- Experience in thorough documentation of customer engagements and maintaining records.
Preferred Qualifications
- Background working in Fortune 100 or other large corporate enterprises.
- Familiarity with platforms such as Genesys, Zendesk, or ServiceNow.
- Experience within healthcare, insurance, banking, financial services, or similarly regulated corporate fields.
- Previous remote customer support role experience.
Ideal Candidate Profile
Candidates with experience in major corporate environments including large healthcare providers, financial institutions, insurance firms, telecommunications companies, or global customer service organizations are especially encouraged to apply.
Leadership
Your team lead will be Sulthan Meera, Team Lead Recruitment and Certified Recruiter at NextGen Information Services.