Customer Support Executive - PhonePe

About the Role

We are seeking enthusiastic Customer Support Executives to work onsite in Ghansoli, Navi Mumbai, supporting PhonePe services. This full-time role involves addressing customer queries, resolving issues, and ensuring a positive experience for users of the PhonePe application.

Key Responsibilities

• Respond to customer inquiries related to PhonePe products and services promptly and effectively.
• Provide clear and accurate information to resolve customer problems via phone interactions.
• Identify customer concerns and deliver tailored solutions maintaining professionalism at all times.
• Adhere to organizational process guidelines and uphold quality standards.
• Maintain a high level of customer satisfaction through attentive support.

Required Qualifications and Skills

• Graduates are eligible to apply; Higher Secondary Certificate holders with relevant experience are also welcome.
• Fresh graduates can apply for the designated fresher salary package.
• Strong communication abilities are essential to engage with customers effectively.
• Basic computer proficiency is preferred to manage support tools.
• A service-oriented mindset focused on customer satisfaction is necessary.

Job Details

• Full-time employment with work conducted from the company office in Ghansoli, Navi Mumbai.
• Shift timings are aligned with process requirements; weekly offs follow the company roster.

Additional Information

• Salary ranges from ₹18,000 to ₹22,000 per month depending on experience and qualifications (₹18,000 in-hand for graduate freshers; ₹20,000 in-hand for experienced candidates with HSC plus recent graduates; total cost to company up to ₹22,000).
• Opportunity for career development while working for a leading digital payments provider.
• Experience in customer support or BPO environment preferred but freshers are encouraged to apply.