Customer Support Executive

About the Role

We are looking for a Customer Support Executive to join Invincible India in Mumbai. The role involves assisting customers with their orders, alterations, and inquiries through various communication channels like Email, Instagram, and WhatsApp. The goal is to ensure an excellent experience post-purchase by managing order accuracy, returns, and logistics effectively.

Key Responsibilities

• Assist customers across support emails, Instagram DMs, and WhatsApp messages regarding order details, alterations, and general queries.
• Maintain precise and updated records of orders, returns, and logistics operations.
• Coordinate reverse pickups and return processes seamlessly.
• Work closely with internal teams to ensure customer issues are resolved promptly.
• Handle escalated phone support related to email queries.
• Monitor and respond to Instagram comments and DMs about order concerns.
• Contribute ideas to foster and grow a vibrant customer community.
• Manage returns and exchanges through the company portal efficiently.
• Assist in daily packaging tasks for both new orders and exchange shipments.
• Oversee inventory monitoring and coordinate timely restocking of products.
• Engage with customers as part of building a committed community experience.

Additional Information

The position is based onsite in Mumbai and requires a proactive approach to customer care, attention to detail in logistics handling, and strong communication skills across multiple platforms.