Customer Support Executive

About the Role

Bridgexcel Innovations is recruiting for the position of Customer Support Executive based in Gurugram, Delhi-NCR. The role focuses on managing customer interactions specifically related to overdue payments and collections.

Key Responsibilities

• Reach out to customers to discuss overdue payments and negotiate repayment schedules aimed at meeting collection goals.
• Keep precise records of all customer communications, updates on payments, and promises made.
• Conduct all recovery procedures in compliance with company policies and legal requirements.
• Respond to customer inquiries about payments, escalating difficult cases to senior staff when needed.
• Work closely with field collection agents by providing updates on accounts that are unresponsive.
• Identify accounts that require urgent attention and take preventative actions to reduce risk of non-payment.
• Maintain professionalism and empathy throughout customer interactions to sustain a positive service experience.