Customer Success Manager ANZ (Contract)

About the Role

Join a dynamic sales team as a Customer Success Manager supporting the Australia and New Zealand region. This fixed-term 12-month contractor role plays a central part in managing client relationships and driving revenue growth by blending strategic planning, consultative selling, and data-driven campaign management. You will have a direct impact on how millions experience music and podcasts worldwide.

Key Responsibilities

• Develop and maintain strong connections with advertising and agency partners to ensure exceptional customer service.
• Act as the main contact for clients, managing inquiries and communication throughout the sales and campaign process.
• Lead responses to RFPs and design media plans across various buying channels.
• Engage regularly in client meetings to enhance relationships through campaign preparation, launch, optimization advice, reporting, and closure.
• Collaborate closely with internal teams to align campaigns with client KPIs and expected results.
• Manage campaign setup, from creative production coordination to asset handling and trafficking across platforms.
• Track campaign delivery, pacing, and performance, adjusting media plans to meet client goals.
• Use campaign insights to proactively identify opportunities for upselling and business expansion.
• Oversee complex projects that require coordination across multiple work streams and teams.
• Serve as a subject matter expert on platform products, advising clients and agencies on best practices and customized optimizations.
• Analyze and present data, including brand measurement studies, delivering detailed insights and recommendations.
• Conduct post-campaign analyses to identify learnings and strategies to encourage repeat business.
• Work with finance and operational teams to ensure accurate and timely billing and invoice management.
• Comply with internal processes, guidelines, and operating standards.

Candidate Profile

• Bachelor's degree, ideally in Sales, Advertising, Marketing, or Business disciplines.
• Minimum of 6 years' experience in digital media planning and/or buying with robust industry expertise.
• Deep knowledge of advertising performance metrics and the broader advertising ecosystem.
• Ability to interpret client needs into actionable recommendations that meet business objectives.
• Capability to construct compelling sales narratives using data and research.
• Exceptional organizational skills, attention to detail, and the ability to multitask within a team environment while working independently.
• Effectiveness in collaborating with cross-functional teams and stakeholders at all organizational levels.
• Thrives in fast-paced, deadline-driven contexts with excellent communication, verbal and written presentation talents.
• Proficiency in Excel and PowerPoint; experience working with CRMs, OMSs, ad servers, and other digital media technologies.

Work Location and Flexibility

• Based in Sydney, working primarily from the office.
• Offers flexibility to work from home with an expectation to attend onsite meetings about three days weekly.

Diversity and Inclusion

The employer embraces diversity and is committed to an inclusive workplace where everyone is valued regardless of background or identity. They welcome personal experiences and perspectives to foster innovation and progress.

Accessibility and Hiring Process

Reasonable accommodations during recruitment can be requested to ensure accessibility. Some hiring steps may involve AI tools to assist in application review and evaluation, but final decisions are human-made.