Customer Success Enablement Manager

Role overview

This opportunity is for a Customer Success Enablement Manager in the United States, offered through a partner company that handles the application process and subsequent hiring steps. The role is focused on helping a scaling customer success organization strengthen how it operates, develops teams, and creates value for customers.

You will be responsible for building enablement initiatives that help customer-facing teams grow their expertise, perform better, and contribute to retention and expansion. The role blends strategy and execution, covering program design, training delivery, process enhancement, and measurement of results.

In a fast-moving SaaS setting, you will support stronger onboarding, better customer engagement habits, and improved operational discipline. This position is well suited to someone who enjoys creating structure, building programs from scratch, and driving measurable improvement through people development.

Key accountabilities

• Work with Customer Success leaders to understand business priorities and develop enablement plans tied to retention, expansion, customer satisfaction, and revenue targets.
• Create and maintain learning programs, playbooks, frameworks, and supporting materials that improve team effectiveness and customer engagement.
• Lead onboarding for Customer Success, Implementation, and Professional Services teams by building structured learning journeys that speed up confidence and productivity.
• Turn customer feedback, frontline insights, and performance data into practical training actions and repeatable best practices.
• Administer enablement tools such as learning platforms, content libraries, and knowledge-sharing systems so resources remain easy to find and use.
• Coordinate with Product Marketing, Revenue Operations, Product, and other teams to support aligned go-to-market initiatives.
• Run live trainings, workshops, role-play exercises, and coaching sessions to reinforce skills and desired behaviors.
• Help roll out customer success frameworks, methods, and strategic processes across customer-facing teams.
• Work with operations partners to track enablement impact using measures such as ramp time, retention, expansion results, and adoption levels.
• Refine programs continuously based on feedback, data, and changing business needs.

Requirements

• Background in Customer Success Enablement, Revenue Enablement, Learning & Development, or a similar customer-facing enablement role.
• Prior experience supporting Customer Success teams in a high-growth SaaS or technology environment.
• Solid understanding of customer success practices, renewal workflows, expansion motions, and customer engagement approaches.
• Ability to build and deliver onboarding programs, training content, playbooks, and enablement structures.
• Strong skills in facilitation, communication, and stakeholder management, with the ability to influence both leaders and frontline contributors.
• Excellent project management and organization skills, including the ability to handle several initiatives at once.
• Analytical, metrics-oriented mindset with experience evaluating program effectiveness and connecting enablement work to business outcomes.
• Comfort working independently in a remote-first, fast-paced setting with significant ownership.
• Ability to break down complex topics into clear, practical resources.
• Familiarity with AI-powered tools, learning platforms, or enablement technology is a plus.

Benefits and compensation

• Competitive pay package.
• Canada on-target earnings range: CA$176K to CA$209K.
• Equity opportunities.
• Bonus eligibility.
• 100% remote work.
• Flexible scheduling arrangements.
• Unlimited paid time off, with recommended annual recharge time.
• Generous budget for equipment, software, and home office setup.
• Monthly education allowance and support for professional development.
• Extended paid family leave.
• Chance to create meaningful impact in a rapidly growing SaaS company.
• Collaborative environment centered on ownership, strong work quality, and continuous improvement.

Application and data notice

This role is posted on behalf of a partner company, which is responsible for reviewing applications and managing the next stages of the hiring process. An AI-based matching system is used to screen applications quickly and consistently against the role’s core requirements, and the strongest matches are shared with the hiring company for final decisions.

By applying, you agree that personal data may be processed to assess candidacy and shared with the employer where appropriate, including under legitimate interest and pre-contractual grounds as applicable. The process may also use AI tools to assist with reviewing applications, analyzing resumes, checking responses, and spotting potential inconsistencies, while final hiring decisions remain human-led. You may request access, correction, deletion, or objection rights where allowed by law.