Customer Service Representative (International US Voice Process)

About the Role

We are hiring Customer Service Representatives to join a leading multinational company in Bengaluru. This position involves handling international US voice processes, providing exceptional customer support mainly via inbound channels with occasional outbound communications following company policies and GDPR guidelines. The job requires working in a dynamic environment supporting recruitment and customer service through multiple communication channels.

Key Responsibilities

• Attend inbound calls, emails, and chats while accurately logging interactions in designated systems.
• Assist candidates throughout recruitment processes, including fresh applicants and rehires.
• Guide customers in navigating self-service portals effectively.
• Conduct security verifications compliant with company policies and GDPR regulations.
• Initiate outbound calls as per client or company instructions.
• Maintain high call and data quality standards aligned with targets.
• Engage in open communication with teammates and supervisors to contribute positively.
• Strictly follow all organizational and departmental policies and procedures.
• Update process documentation such as DTPs, knowledge base, and SharePoint repositories to reflect current procedures.
• Ensure consistent and punctual attendance adhering to company norms.
• Handle customer interactions tactfully to minimize complaints and escalations.

Work Details

• Work schedule: 5 days a week with rotational weekends off.
• Work location: Onsite at Bangalore office.
• Shift: US time zones with rotating workweeks (Mon-Fri, Tue-Sat, or Wed-Sun).
• Employment type: Contract to Hire (C2H); candidate will work for Accenture with payroll through TeamLease Services Limited.

Candidate Profile

• Fresh graduates or 10+2 passouts from 2024 to 2026.
• Excellent verbal and written communication skills in English.
• Strong technical aptitude with the ability to quickly learn customer service technologies like ServiceNow (or Ticket Tracking systems), ERP, Microsoft Office, and Internet browsers.
• Ability to work efficiently under pressure with attention to detail.
• Positive attitude, team-oriented with punctuality and discipline.
• Customer-focused mindset and result-driven approach.
• Upholds high integrity and professionalism at all times.

Additional Information

• Working days are five with rotational weekly offs.
• Candidates must be open to flexible shifts across US time zones.
• Work from office (WFO) mandate applies.