Customer Service Representative
Greystanes, New South Wales, Australia (Hybrid) · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 മണിക്കൂർ മുൻപ്
- Work mode
- Hybrid
- Eligibility
- Candidates must have valid work authorization for Australia and cannot require visa sponsorship currently or in the future.
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
As a Customer Service Representative at Aristocrat Gaming, you will handle inbound communications via calls and emails, managing service requests by creating and assigning service jobs to technicians throughout the nation. Your role involves keeping service records updated and generating key performance reports to support operational efficiency.
Responsibilities
- Manage and respond efficiently to incoming calls and emails on the service line, creating job orders accordingly.
- Assign service tasks to appropriate field technicians through Salesforce software.
- Complete and close out daily service tasks ensuring comprehensive documentation.
- Monitor and report on service calls, open job statuses, and contracts.
- Maintain and update the customer database to ensure accurate records.
- Communicate job progress and status updates to customers as needed.
Working Arrangements
This position offers a flexible work setup with three days spent working onsite at the Greystanes office and two days working remotely from home.
Candidate Requirements
- Prior experience in customer service environments.
- Background in call center operations is highly desirable.
- Ability to cultivate strong stakeholder relationships.
- Proficiency with Microsoft Office applications.
- Experience with Salesforce is advantageous but not mandatory.
- Quick learner with good problem-solving skills.
- Team-oriented mindset suited for fast-paced collaborative settings.
About Aristocrat Gaming
Aristocrat Gaming is a global leader in gaming technology and content, recognized for delivering top tier free-to-play mobile games and casino content. The company emphasizes responsible gameplay, strong corporate governance, employee wellness, and sustainability. Committed to a diverse and inclusive workforce, Aristocrat values individual differences and offers equal opportunities regardless of gender, ethnicity, disability, or LGBTQ+ status.
Company Values and Benefits
- Commitment to player-centric experiences.
- Unlocking talent through supportive work culture.
- Fostering innovation through collective collaboration.
- Maintaining good corporate and social citizenship.
- Competitive benefits package and global career prospects.
Additional Information
No travel is required for this role. Additionally, the company is currently unable to sponsor work visas; applicants must have full authorization to work in Australia without requiring sponsorship now or in the future.