Customer Service Executive - Collections

About Tata Communications

Tata Communications leads innovation and intelligence in connectivity by embracing advancements in Cloud, Mobility, IoT, Collaboration, Security, Media, and Network services to transform communication worldwide.

Job Summary

This role focuses on supporting collections operations with necessary guidance to ensure high-quality results in maintaining customer payment collections.

Key Responsibilities

• Maintain records of customer receivables efficiently.
• Achieve collection goals through consistent follow-ups via emails and calls to customers, minimizing overdue payments.
• Monitor payment receipt and ensure timely application of payments to accounts.
• Analyze account statuses, escalate issues, and take appropriate timely actions.
• Prepare and manage monthly reports tracking the portfolio performance.

Qualifications and Experience

Applicants should possess a background in finance with 1 to 2 years of experience in accounting or finance, particularly in receivables management.

Skills Required

• Understanding of basic accounting principles and procedures.
• Proficiency in Microsoft Office suite.
• Strong communication skills in English, both spoken and written.