Customer Service Advisor - Galway

Company Overview

Tuath Housing Association has been providing secure, affordable housing since 2006. Our core mission remains constant: delivering high-quality homes to more people while ensuring an exceptional experience for our 27,000 residents. We invest in our dedicated and motivated team through focused training and career development opportunities.

Culture and Benefits

Our workforce enjoys a positive environment enriched by ample learning prospects and a comprehensive benefits package, including 24 days annual leave, competitive salary based on experience, pension scheme, bike-to-work program, wellness allowance, career development resources, study aid opportunities, an Employee Assistance Program, and flexible working arrangements promoting excellent work-life balance. We hold a Bronze Award from Investors for Diversity, underpinning our commitment to an inclusive and respectful workplace that celebrates diverse cultures, backgrounds, gender identities, and communities traditionally underrepresented. Environmental, social, and governance (ESG) principles guide our business practices to foster sustainable and socially responsible housing solutions across Ireland.

Position Summary

The Customer Service Advisor role within the Responsive Repairs department requires phone-based support to address maintenance concerns promptly and professionally. It offers a valuable chance to hone skills in IT, administration, and customer service amid a dynamic environment, with a clear pathway for advancement within one of Ireland’s largest voluntary housing organizations.

Key Responsibilities

• Answer all repair-related phone calls promptly, responding within established timeframes.
• Deliver superior customer service by clearly addressing queries and managing complaints courteously and effectively.
• Collect and compile data for reports tracking repair activities.
• Support administrative tasks including filing, invoice processing, and taking minutes during meetings.
• Utilize software such as Microsoft Word, Outlook, PowerPoint, Excel, and Access to create correspondence, documents, presentations, spreadsheets, databases, and charts.
• Manage digital information organization including website maintenance and internal database upkeep.

Candidate Requirements

• Minimum of one year’s experience in a dynamic office administrative role.
• Strong administrative capabilities including expertise in pivot tables, spreadsheets, presentations, and memo creation.
• Excellent verbal and written communication skills, interpersonal abilities, and aptitude for building effective relationships.
• Capacity to work both independently and collaboratively within a team.
• Effective organizational and time management skills.
• Ability to manage sensitive and confidential information with discretion.
• A commitment to delivering customer-centric and solution-focused service.
• Willingness to participate in forums, committees, or working groups as required.
• Flexibility to undertake other reasonable tasks as assigned.
• Dedication to fostering a culture aligned with Tuath Housing’s vision, mission, and values focused on excellent service delivery.

Additional Benefits and Conditions

• Competitive salary aligned with experience
• 24 days annual leave plus service leave
• Performance bonus based on organizational results
• Comprehensive pension scheme
• Paid sick leave and wellness allowances
• Hybrid working model and flexible hours
• Bike-to-work scheme and career break options
• Employee assistance program and LinkedIn Learning license
• Active sports and social club fostering work-life balance