Customer Relations Specialist

Job Overview

We are seeking a dedicated Customer Relations Specialist to join our team at Bajaj Life Insurance Company Limited in Bhubaneswar, Orissa. This role involves direct interaction with customers through multiple channels to address inquiries, resolve complaints, and foster enduring client relationships.

Key Responsibilities

• Respond to customer questions via phone, email, chat, and face-to-face communications effectively and courteously.
• Efficiently handle customer complaints, ensuring swift and professional resolutions.
• Develop and maintain strong, long-term relationships with clients to promote loyalty.
• Conduct follow-ups to confirm that customer issues have been satisfactorily addressed.
• Accurately update and manage customer information within the CRM system.
• Collaborate with various internal departments to solve customer-related problems.
• Assess customer requirements and suggest appropriate products or solutions.
• Gather customer feedback and provide actionable insights to management for service improvements.
• Achieve key performance indicators related to customer satisfaction and service quality.