Customer Relations Representative

Overview

Are you enthusiastic about providing outstanding customer experiences? IDEXX invites customer-focused candidates to express interest for potential roles within our Customer Relations team based in Hamilton, New Zealand. Although no immediate openings exist, joining our talent network ensures priority consideration for upcoming vacancies. This hybrid position involves working closely with the Customer Service Supervisor to deliver exceptional assistance involving our leading diagnostic products.

Key Responsibilities

• Act as an approachable and knowledgeable initial contact for customers seeking support.
• Manage customer inquiries through phone calls and emails, delivering prompt and effective solutions.
• Keep precise records of customer communications and requests using internal systems.
• Build customer loyalty through thoughtful and professional engagement.
• Educate customers about IDEXX’s products, services, and diagnostic solutions.
• Provide feedback and insights from customers to help improve service quality and processes.
• Work a rotating schedule Monday to Friday between 7:30 AM and 7:30 PM, including occasional Saturday mornings.

Qualifications and Skills

• Strong passion for delivering excellent customer service in a fast-paced environment.
• Outstanding communication abilities in both verbal and written forms, confident interaction over phone and email.
• Proficient problem-solving skills demonstrated with empathy and professionalism.
• Self-driven, adaptable, and able to take initiative while collaborating effectively within a team.
• High computer literacy with the capacity to quickly master new systems and technologies.
• Excellent organizational capabilities and keen attention to detail.
• Experience in customer service, contact centers, veterinary, healthcare, scientific, or diagnostic sectors is highly advantageous.
• Knowledge of the veterinary or scientific diagnostic industries is beneficial; comprehensive training will be provided.

Work Environment and Benefits

• Engage in meaningful work supporting veterinary professionals and the wider animal health sector.
• Enjoy a flexible hybrid work arrangement balancing productivity and wellbeing.
• Collaborate within an inclusive, supportive, and high-achieving team environment.
• Competitive salary and annual bonus scheme included.
• Opportunities for career advancement within a global company that values internal growth.
• Recognition and reward programs acknowledging employee accomplishments.
• Paid parental leave and private health insurance for you and your family.
• Additional wellness benefits, including fitness reimbursements and paid volunteer days.
• Pet-friendly office and annual support up to $500 for pet diagnostic tests.
• Tenure benefits such as extra leave and bonuses in milestone years.
• Comprehensive onboarding and continuous learning opportunities to ensure your success.

Diversity and Inclusion

IDEXX is committed to fostering a diverse and inclusive workplace, encouraging applications from underrepresented groups including women, people of color, LGBTQ+ individuals, people with disabilities, ethnic minorities, veterans, and others. We uphold equal opportunity employment practices without discrimination.