Customer Education Specialist

Company Overview

Damoov is a developer of telematics software and APIs that serve fleet operators, insurance firms, mobility providers, and technology companies. Their platform allows clients to gather driving data, track trips, enhance safety, and seamlessly incorporate telematics into their applications.

Role Summary

We are seeking a Customer Education Specialist responsible for helping customers effectively understand and use Damoov’s products. This role involves creating a variety of educational materials including training guides, product documentation, instructional videos, webinars, and other resources aimed at supporting customer onboarding and facilitating product adoption. Collaboration with Customer Success, Product, Marketing, and Support teams is key to simplifying technical information and helping clients maximize value from the platform.

Key Responsibilities

• Develop comprehensive customer guides, tutorials, videos, webinars, and articles for the knowledge base.
• Produce onboarding materials and various learning tools for new customers.
• Coordinate and conduct training sessions and product demonstrations for customers.
• Collaborate with Product teams to document new features and updates to products.
• Create resources that aid Customer Success in driving product adoption.
• Maintain and update all customer-facing documentation and educational content.
• Gather and analyze customer feedback to enhance the quality of training materials and learning programs.
• Assist in organizing webinars, workshops, and other online training events.
• Track customer interaction with educational resources and suggest improvements.
• Contribute to the establishment of consistent standards for documentation and customer education across the platform.

Required Qualifications

• Proven experience in customer education, customer success, training, onboarding, technical writing, or related roles.
• Exceptional written and verbal communication skills.
• Ability to clearly and practically explain technical topics.
• Experience in creating varied educational content including manuals, tutorials, and videos.
• Strong skills in organization and project management.
• Comfortable collaborating with cross-functional teams including Product, Customer Success, Marketing, and Support.
• Attention to detail and a strong commitment to producing high-quality materials.
• Interest or background in B2B software, SaaS, APIs, telematics, mobility, or insurance technology.

Preferred Skills

• Experience in producing online learning content or comprehensive customer documentation.
• Skills in conducting webinars and customer training sessions.
• Familiarity with knowledge base software or learning management systems.
• Experience supporting SaaS or developer-centric products.
• Background working in startups or fast-growing tech companies.

Why Work With Us

• Opportunity to empower customers to realize greater value from the products they use.
• Play an essential role in driving onboarding and product adoption through educational content.
• Collaborate closely with multiple teams across the organization.
• Join an innovative and expanding company focused on telematics technology worldwide.