Customer Development Capability Manager

About the Role

Unilever is seeking a Customer Development Capability Manager to spearhead the creation and implementation of capability strategies aimed at enhancing commercial excellence, empowering frontline teams, and equipping a future-ready sales force. This position ensures that the Customer Development team possesses the necessary skills, tools, and processes to excel in the competitive marketplace.

Key Responsibilities

• Develop and roll out a comprehensive Customer Development capability roadmap that aligns with overall business objectives.
• Lead the integration of both global and domestic capability frameworks.
• Collaborate with HR and Global Learning departments to align capability programs with the company’s talent development plans.
• Analyze skill gaps using diagnostic assessments and performance data to tailor targeted training solutions.
• Design and facilitate training initiatives either internally or through external partners.
• Promote adoption of digital and blended learning platforms to enhance training effectiveness.
• Coordinate with Sales Operations to ensure that tools, systems, and processes support ongoing capability growth.
• Foster a culture of performance coaching among sales leaders.
• Measure and optimize the return on investment of capability projects through continuous feedback and data evaluation.
• Engage with Customer Development leadership and stakeholders to maintain the commercial relevance of all capability interventions.
• Influence senior executives to recognize and prioritize capability development as a key driver for growth.
• Represent the local market at global capability forums, sharing best practices and innovations.

Qualifications and Experience

• Bachelor's degree in Business, Marketing, or related disciplines is required; a Master’s degree is preferred.
• At least 8 years of experience in sales, commercial excellence, or capability development roles.
• Proven track record in crafting and executing impactful capability-building programs.
• Experience in fast-moving consumer goods (FMCG) or similarly dynamic industries is advantageous.
• Strong analytical abilities to translate data into practical insights.
• Excellent organizational skills with strong time management.
• Demonstrated ability to collaborate cross-functionally and influence stakeholders.
• Adaptability and problem-solving skills in evolving business contexts.
• Attention to detail combined with top-tier communication abilities.
• Customer service orientation and expertise in stakeholder management.

Why Join Us?

• Contribute to one of the globe's most purpose-driven and trusted brands.
• Make a tangible impact on business capabilities and performance.
• Enjoy working within a culture that emphasizes support, personal growth, and inclusion.
• Gain regional exposure along with opportunities for professional advancement.

Additional Information

Unilever is dedicated to fostering equity, inclusion, and diversity within the workforce to enhance business outcomes and create a better future for employees, consumers, partners, and communities. We encourage all candidates to bring their authentic selves to work and offer support throughout the recruitment process for those who disclose any access needs.