Customer Care Representative

Role overview

FedEx is hiring a Customer Care Representative for its Mumbai Metropolitan Region operations. The position focuses on supporting customers and handling a mix of service, operational, and case-management tasks in line with company procedures and service standards.

Key responsibilities

• Manage customer support requests across hub operations, account setup, basic onboarding, bookings, inquiries, and quotation support.
• Handle complaints, resolve issues, manage cases, support service recovery, and work on proactive prevention measures.
• Assist with claims handling, escalated issue resolution, and ad hoc enquiries.
• Carry out defined processes accurately and within deadlines while maintaining compliance with internal and external requirements.
• Spot irregularities, apply judgement within established rules, and escalate complex matters to senior team members when needed.

Skills needed

• Strong verbal and written communication
• Customer service and complaint handling
• Problem-solving and issue resolution
• Interpersonal and teamwork skills
• Microsoft Office proficiency
• PC and systems navigation
• Case management
• Process compliance
• Attention to detail
• Escalation handling

About FedEx

FedEx is a global express transportation leader operating in more than 220 countries and territories. The company is recognized for its service quality and has repeatedly been named among Fortune magazine’s World’s Most Admired Companies. Its workforce plays a central role in delivering reliable transportation and business solutions worldwide.

Work culture and philosophy

FedEx follows a People-Service-Profit approach, which emphasizes caring for employees, delivering excellent service to customers, and using that success to reinvest in the business and its people. The company highlights innovation, collaboration, and high service standards as part of its culture.

Equal opportunity statement

FedEx is committed to fair hiring and an inclusive workplace. All qualified applicants are considered without discrimination on the basis of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, disability, or any other status protected by law.