Customer Care Executive

About the Role and Company

Foundever CRM India Private Limited (formerly known as Sitel India Private Limited) is seeking committed Customer Care Executives to enhance our support team. The ideal candidates are attentive problem-solvers with a background in customer service, ready to operate effectively in a dynamic environment.

Job Responsibilities

• Provide skilled customer support to clients through various communication channels.
• Maintain professionalism and clarity in verbal and written communication at all times.
• Manage customer inquiries and issues efficiently in a fast-paced setting.

Required Qualifications and Experience

• Open to freshers and professionals with one year or more experience in dedicated roles such as Customer Support or Helpdesk.
• Strong verbal and written communication proficiency.
• Ability to retain composure and communicate clearly under pressure.

Compensation and Benefits

• Salary package for freshers up to 19,000 INR take-home per month.
• Experienced professionals can earn up to 21,000 INR take-home per month.
• Opportunity to earn performance incentives up to 2,000 INR.
• Joining bonus of 5,000 INR.

Work Schedule and Location

• The role operates on US shift timings.
• Work location is onsite at Foundever CRM India Private Limited, 12th Floor, DLF Tower A3, World Tech Park, Block A, Sector 30, Gurugram, Haryana 122001.