Customer Care Executive - DBS Banking Process

Role Overview

We are seeking a dedicated Customer Care Executive to join our team handling the DBS Banking Process. In this role, you will be responsible for responding to customer inquiries through calls and emails, offering precise and prompt solutions, and ensuring excellent customer service while adhering to banking compliance and procedural guidelines. Accurate documentation of customer interactions in the system is essential for this position.

Key Responsibilities

• Respond to customer queries via telephone and email communications.
• Deliver precise information and timely resolution of customer issues.
• Maintain high standards of customer satisfaction and service quality.
• Comply with regulatory and process requirements within banking operations.
• Record and update customer service interactions accurately in databases.

Eligibility and Requirements

• Must hold a graduate degree (mandatory).
• At least six months of experience in Banking or BFSI sector BPO roles.
• Fluency in Telugu language is required.
• Proficient communication skills in English and Hindi at B2 level or higher.
• Excellent written and oral communication abilities.
• Immediate availability for joining is preferred.

Compensation and Working Schedule

• Salary up to ₹4.7 lakh per annum (cost to company), dependent on experience and interview results.
• Work schedule includes six days per week with Sundays fixed off.
• Shift timing is during the day.

Selection Process

• Initial HR interview.
• Operations round assessment.
• AMCAT evaluation.
• Final client interview.

Additional Information

For further details or to apply, please contact HR representative Ritul at phone number 8623012361.