Coordinator, Organization Management (MBJ)

Role overview

This position supports the steady and accurate delivery of HR services by handling essential SAP HR data updates across Delta Air Lines and its subsidiaries. The coordinator keeps organizational and personnel records current in SAP OM/PA, serves as a knowledgeable point of contact for data administration, and helps resolve issues before escalating them when needed.

The role also focuses on improving how requests are handled, especially record corrections, disability-related updates, and ServiceNow requests. In addition, the coordinator participates in audit reviews, looks for the underlying causes of errors, and works with internal teams to create durable fixes that improve processes and support organizational change.

If the role is carried out remotely, the selected candidate must maintain reliable high-speed internet and a safe work setup.

Minimum qualifications

Candidates must already have the legal right to live and work in Jamaica at the time they apply, as sponsorship is not provided. They should be performing well in their current role and be able to manage confidential information carefully. The job requires comfort in a busy office environment, the ability to juggle several priorities, and readiness for occasional travel and after-hours project support. Travel to the United States and other countries may also be required for training and business meetings.

Core responsibilities and knowledge areas

The role requires a working understanding of position management, including SAP HR updates and how movement processes connect across Delta and its subsidiaries, such as supervisor changes and chief-level updates. It also involves compensation-related knowledge, including scale and merit processes and how pay anniversary date updates are made.

The coordinator must be able to review audit reports, identify root causes, and recommend practical corrections. Strong SAP capability is essential, including fluency with the tool, its related actions, and connected interfaces. Day-to-day work also uses common office applications such as Excel, Word, and PowerPoint. Cross-training is expected so the coordinator can support additional business units and pillars, including MSS, ServiceNow, and admin tools.

Additional expectations

The candidate is expected to consistently put safety and security first for themselves, others, and personal information, and to work effectively with people from different backgrounds, perspectives, and work styles.

Preferred experience

Experience in HR coordination for 2 to 4 years is preferred, with HR operations or HR analyst experience considered an advantage.

Education

A high school diploma, GED, or equivalent high school qualification is required.