Concierge

Position Overview

The Concierge role at The St. Regis Singapore involves responding efficiently to guest requests for special services such as transportation, dining reservations, and dry cleaning by coordinating arrangements or recommending suitable providers. The concierge is also responsible for addressing unique guest needs and following up to ensure their satisfaction.

Key Duties and Responsibilities

• Respond promptly to guest inquiries, including handling calls, messages, and requests professionally.
• Provide guests with detailed information about hotel facilities, nearby amenities, special events, and activities.
• Coordinate with departments such as Bell Services and Housekeeping to fulfill guest requirements or resolve issues.
• Maintain accurate records by reviewing shift logs and documenting relevant information in logbooks.
• Monitor the club lounge area to ensure comfortable seating, quality service, guest safety, and well-being.
• Report any workplace accidents, safety hazards, or injuries to supervisors and complete required safety training.
• Adhere to company policies, maintain professional appearance and confidentiality, and safeguard assets.
• Welcome guests warmly in accordance with company standards, anticipate their service needs, and assist guests with disabilities with care and respect.
• Communicate clearly in spoken and written form, apply appropriate telephone etiquette, and prepare documentation accurately.
• Foster positive team dynamics by supporting colleagues, listening to employee concerns, and contributing to shared objectives.
• Comply with quality assurance standards to maintain service excellence.
• Physically able to stand, sit, or walk for prolonged periods as required by the work shift, and handle objects up to 10 pounds safely.
• Perform additional duties as assigned by supervisors according to operational requirements.

Preferred Qualifications

• Minimum education level: High school diploma or equivalent (G.E.D.).
• No prior related work or supervisory experience is necessary.
• No specific licenses or certifications required.

Company Commitment and Culture

St. Regis Hotels & Resorts, part of Marriott International, values diversity and inclusion, welcoming team members from all backgrounds. The brand is known for blending timeless luxury with innovative service and is dedicated to providing a work environment where employees feel valued, engaged, and empowered to deliver exceptional guest experiences.