Client Success Manager (CSM)

About TraXtion

TraXtion is a company focused on innovation, accountability, and delivering measurable results. The company culture values collaboration, respect, and continuous growth, enabling employees to take ownership and contribute effectively. Emphasizing diverse viewpoints and teamwork, TraXtion promotes creative problem-solving and a mindset committed to development and industry advancement, particularly in automotive technology.

Job Summary

The Client Success Manager (CSM) is responsible for managing customer retention, engagement, and growth within a regional team. This position ensures clients achieve measurable returns on investment, fosters long-term relationships, and identifies opportunities for expanded services. The CSM serves as the primary post-sale contact and works closely with the Regional Sales Manager (RSM) and Digital Success Specialist (DSS) to maximize revenue and promote customer loyalty.

Key Responsibilities

• Oversee a regional portfolio of customer accounts.
• Maintain retention rates as agreed by the company.
• Conduct regular structured communication including Touchpoints and Quarterly Business Reviews (QBRs).
• Provide post-installation training, performance assessments, and usage reviews.
• Respond promptly to customer support requests.
• Identify additional growth prospects and collaborate with RSM on upselling opportunities.
• Generate customer referrals and handle subscription renewals.
• Deliver account reviews focused on return on investment.
• Build and sustain enthusiastic customer advocates.
• Establish strong relationships with automotive dealers.
• Educate clients on best practices and optimal product usage.
• Maintain detailed records of all customer interactions within the CRM system.

Candidate Profile

• Proven skills in managing client relationships.
• Experience in automotive retail or supporting SaaS products.
• Familiarity with CRM platforms, preferably HubSpot.
• Ability to analyze data for informed decision-making.
• Strong presentation and communication skills.
• Willingness to travel up to 25% of the time.
• Desirable: between 2 to 5 years of knowledge in automotive dealership operations.
• Desirable: experience managing a large volume of customer accounts.

Benefits and Work Environment

• Competitive salary with performance incentives and career growth opportunities.
• Comprehensive benefits supporting health, financial security, and work-life balance.
• Supportive and appreciative team culture with ongoing development and recognition.
• Paid leave, holidays, and flexible scheduling options where feasible.
• Access to tools and resources that aid professional and personal success.
• An inclusive workplace that values diverse perspectives and voices.

Additional Information

Candidates located in the Dallas-Fort Worth (DFW) area are preferred. The role involves regular collaboration and requires a proactive, customer-focused approach to strengthen retention and drive revenue. This is an on-site position based in Irving, Texas.