Chat Product Manager

Overview

We are seeking a Senior Product Manager to lead the development and enhancement of the core messaging experience for Zoom Chat. The role involves owning the evolution of direct messaging and channels to make them more straightforward and user-friendly, supporting asynchronous work. Collaboration with Design, Engineering, and Data Science teams will be key to integrating AI-driven and thoughtfully crafted features into everyday messaging, enhancing workplace communication for millions globally.

About the Team

The Zoom Chat Product Team is committed to increasing adoption, daily engagement, and sustained growth of Zoom Team Chat by delivering integrated, practical, and intuitive communication solutions.

Key Responsibilities

• Lead and contribute across all stages of the messaging experience, from defining requirements and design to delivery and refinement after launch.
• Develop and manage the product roadmap focused on improving core chat interactions by identifying experience gaps through competitive and user research.
• Work closely with Design to refine interaction details, information architecture, and visual elements, providing precise, actionable feedback beyond requirements documentation.
• Identify and define opportunities for embedding AI-powered features within messaging workflows, leveraging previous experience in launching AI-enhanced products.
• Translate insights from customers, support teams, and research into clear product requirements and prioritize the roadmap accordingly.
• Collaborate cross-functionally with Engineering, Design, and Research to plan and execute feature delivery within set timelines.
• Communicate product roadmaps, trade-offs, and progress updates effectively to stakeholders across product, engineering, and go-to-market teams.
• Ensure a consistent and unified user experience across desktop, mobile, and web platforms.

Candidate Profile

• Minimum of 3 years experience as a Product Manager with proven ownership of a complete product or a significant product area.
• Hands-on experience in launching AI-powered product features, capable of articulating product decisions beyond the underlying technology.
• Strong product and UI/UX intuition, comfortable collaborating closely with Design on detailed interactions.
• Background in messaging, collaboration, or communication product domains.
• Demonstrated use of competitor and user research to identify and address experience deficiencies relative to leading industry solutions.
• Flexibility to operate across different time zones with availability for early morning or late evening meetings to support global collaboration.
• Excellent communication skills, capable of presenting trade-offs and decisions to both engineering teams and executive audiences.
• Familiarity with standard Product Management tools for roadmapping, documentation, and prioritization.

Compensation

Base salary ranges from $98,900 to $228,700 annually, supplemented by bonuses and equity as part of our Total Direct Compensation philosophy. Actual starting salary depends on qualifications, experience, and location-based compensation factors.

Additional Information

• Application period is open until August 28, 2026.
• Work arrangement is primarily remote with a structured hybrid approach focused on office and remote environments.
• We pride ourselves on an award-winning workplace culture offering comprehensive benefits supporting physical, mental, emotional, and financial well-being as well as work-life balance.
• We commit to fair hiring practices and provide accommodations for candidates requiring support during the hiring process.
• Interview process may include recordings supported by a tool designed to ensure consistency and thoughtfulness.

About the Company

Zoom is dedicated to helping people connect and collaborate effectively through a portfolio of communication products including Zoom Contact Center, Phone, Events, Apps, Rooms, and Webinars. We foster a fast-paced, customer-centric environment with opportunities for career growth and skill development.