Casual Kitchen Porter

Role overview

This position sits within the hotel’s heart-of-house team and helps keep back-of-house operations running smoothly. The role supports multiple departments, including kitchen and food and beverage, with a strong focus on cleanliness, hygiene, ware handling, and safe working practices. Tasks may include preparing clean linen and spotless dining ware for guest use, operating dishwashing and cleaning equipment, and moving dish items around the property as needed.

Core expectations

Success in this role depends on maintaining a safe and orderly workplace, following company policies and procedures, meeting quality standards, and presenting yourself professionally in uniform, appearance, and communication. You are expected to build positive relationships with colleagues, help the wider team achieve shared goals, respond appropriately to concerns, and report any accidents, injuries, or unsafe conditions to the manager.

General kitchen duties

• Follow strict personal hygiene practices so food handled for guests remains safe, including sanitising hands before touching food and wearing a hat or hairnet along with suitable footwear.
• Escalate maintenance problems straight away to the relevant team member or manager.
• Accept deliveries, store perishable goods correctly, and rotate inventory to maintain freshness.

Dishwashing duties

• Store cleaned wares in the correct designated areas.
• Clean and maintain the dishwashing machine by removing waste, washing the inside, clearing spray arms and jets, wiping the exterior, and identifying dishwasher faults when needed.
• Use detergent, rinse aid, and sanitising chemicals correctly in the three-compartment sink, keeping chlorine levels between 50 and 100 parts per million and ensuring the water is hot enough.
• Check that water temperature and chemical levels are suitable for machine use and complete the required records.
• Load dirty cutlery, plates, and other items into racks.
• Separate cutlery with the eating end facing up into individual cylinders, then wash and rewash as required.
• Review cleaned items, stack usable pieces, and return anything still dirty for another wash cycle.
• Rinse all loaded items with hot water to remove remaining food particles.
• Break down used bus tubs.

Cleaning, sanitation, and upkeep

• Follow sanitation routines and pest control instructions, and report pest-related issues to the right person.
• Remove waste bins, relining and covering them after cleaning, and keep the dumpster area tidy.
• Wash and disinfect kitchen and linen storage areas, along with tools, utensils, and equipment.
• Clean and mop assigned work areas, including sinks, shelves, counters, chemical bottle tops, the outside of the dish machine, the dish room door and walls, and bus carts.
• Keep cleaning zones orderly and store mops, brooms, and other supplies neatly.
• Organise cleaning chemicals so they are stored safely and kept apart from food items.
• Maintain hand-wash stations with soap, towels, gloves, step-on bins, and clear signage so they stay fully usable.
• Handle equipment safely and return it to its proper location after use.

Working with others

• Support colleagues consistently and treat everyone with respect and dignity.
• Build constructive working relationships across departments.
• Share information with coworkers using electronic communication tools such as earpieces, two-way radios, email, or DECT phones.

Safety and security

• Report any work-related accident or injury immediately to a supervisor or manager.
• Observe all safety and security procedures to help maintain a clean, safe, and secure environment.
• Use the right equipment, wear required protective clothing, and apply correct lifting techniques to reduce the risk of injury.
• Follow hazardous material procedures for storing, handling, and disposing of chemicals and other regulated substances, including using MSDS information and complying with local training and guidance.
• Spot unsafe practices or conditions, correct them where possible, or report them to management or safety/security staff.
• Use and store tools, equipment, and machines safely in line with policy.
• Complete any safety training and certifications needed for the job.

Policies, procedures, and additional requirements

• Protect company property such as tools, equipment, and machines in line with policy.
• Follow all department and company procedures.
• Carry out reasonable duties requested by supervisors or management.
• Remain informed about the hotel’s facilities and products so you can promote them where appropriate.
• Carry out any other related tasks assigned by management.
• Be prepared for extended periods of standing and walking.
• Follow unit cash handling, credit, and cheque-cashing procedures where applicable.
• Comply with the regional office’s policies and procedures.
• Work the hours needed for the role, which are normally at least your contracted hours.
• Maintain social distancing wherever possible in line with government guidance.
• Wear all PPE provided as instructed.
• Wash hands frequently, including after each task, and sanitise hands regularly throughout the shift.
• Accept that you may be asked to carry out all reasonable requests within your capability.

Preferred background

No formal higher education or diploma is required. Prior experience in a similar role is not necessary, and no supervisory background is needed.

Critical competencies

The role calls for strong teamwork, respect for diversity, a dependable approach, and a clear focus on safety.

Working environment

This is an onsite position based in Hayes, England, United Kingdom.