Case Manager – Homelessness

About the Organisation

The Salvation Army Australia is a faith-based movement and one of the country’s most recognised charities. Its work focuses on practical support that helps people navigate hardship, rebuild stability, and move toward a better future. The organisation provides safety, community, support and opportunity during times of crisis and loss.

Role Overview

This permanent full-time Case Manager position is based in Redcliffe and operates Monday to Friday from 8:00am to 4:06pm. The role sits within the homelessness services area and is classified at SCHADS Crisis Level 2.

The position is responsible for providing timely phone and in-person support to individuals and families in both community and residential environments. The goal is to help clients secure stable housing, strengthen connection to community, and build the confidence and skills needed for lasting tenancy and improved wellbeing.

Casework is delivered in a client-centred way using trauma-informed, resilience-focused, child-aware and strengths-based practice, while working closely with colleagues to support a coordinated service that reflects the organisation’s mission and values.

Key Duties

• Respond to enquiries by phone and email, complete initial screening and assessments, and identify needs, risks and vulnerabilities. This may involve using tools such as QHIP assessments, AHVTTS, safety plans and other relevant frameworks.
• Support people who arrive without an appointment by completing assessments and linking them to suitable services.
• Provide interim assistance through information, guidance and referrals to both internal teams and external agencies.
• Manage brokerage funds ethically and in consultation with the Team Leader, using sound decision-making practices.
• Develop supportive and respectful working relationships that encourage choice, participation and self-determination.
• Deliver case management in line with The Salvation Army’s practice models and service standards.
• Carry out detailed assessments from intake through exit, ensuring key risks, needs and vulnerabilities are captured accurately.
• Work with clients to create case plans that set goals, identify supports and barriers, and keep clients actively involved in decisions.
• Coordinate services, strengthen community links and advocate for clients where needed.
• Monitor progress, review outcomes and adjust plans as circumstances change.
• Keep client records, case notes and data accurate, current and compliant with organisational procedures and systems.

What You Need

• A tertiary qualification in Community Services, Social Work, or a related field; a degree-level qualification is preferred.
• Previous experience working in social services, particularly in assessment and case management.
• A current Working with Children Check.
• A valid driver’s licence.

Benefits and Support

• Salary packaging benefits of up to $15,900 tax-free, plus a $2,650 meal entertainment benefit.
• Paid parental leave for primary carers of 12 weeks, and for secondary carers, along with a Purchased Leave Scheme of up to 8 weeks.
• Five days of paid leave each year to work in other TSA programs or activities.
• Flexible work arrangements.
• Access to an Employee Assistance Program and health and wellbeing initiatives, including Fitness Passport.
• Aboriginal and Torres Strait Islander support options including the Burra Burra Network, cultural events, Sorry Business leave, and ceremonial leave of up to 10 days.
• Ongoing learning and development to strengthen on-the-job capability and professional growth.
• A values-led role with meaningful social impact and purpose-driven work.

Additional Information

There is 1 position available for this role.

The Salvation Army is an equal opportunity employer that promotes an inclusive workplace and welcomes people from all cultures, languages, abilities, sexual orientations and gender identities or expressions. Applications from Aboriginal and Torres Strait Islander people are strongly encouraged.

The organisation is child safe and requires all child-facing employees to complete a Working with Children Check. All roles also require a Nationally Coordinated Criminal History Check.

Organisational values include Integrity, Compassion, Respect, Diversity and Collaboration.

Applications will close once a suitable candidate has been found.

How to Apply

Applicants should submit a resume and a cover letter describing their interest in the role and relevant experience.