Care Advocate - Part-Time

About GreyZone Health

GreyZone Health specializes in patient advocacy focused on intricate, uncommon, and diagnostically challenging medical conditions. We collaborate with clients and their families to clarify diagnoses, coordinate multidisciplinary care, and navigate healthcare systems with clinical expertise and empathy. We are currently seeking experienced clinicians to join us as part-time Care Advocates.

Position Overview

Care Advocates at GreyZone act as the primary clinical strategists and main contacts for a manageable group of medically complex clients. They serve as project leaders, overseeing diagnostic and care coordination plans while managing daily tasks that push the case forward. Working closely with a multidisciplinary team including nurses, physician advisors, and administrative staff, Advocates share case responsibilities collaboratively.

Key Responsibilities

• Lead assigned cases by synthesizing clinical histories, medical records, and provider input into definitive diagnostic or care strategies.
• Employ hypothesis-driven approaches to handle clinical uncertainties and leverage team insights to resolve challenges.
• Coordinate across multiple specialties to ensure timely, accurate execution while maintaining comprehensive case oversight.
• Evaluate physical and psychological well-being of clients, adapting advocacy plans accordingly.
• Engage clients and families to understand health status, needs, and goals.
• Arrange and participate in healthcare appointments and procedures both remotely and in-person as needed.
• Collaborate with healthcare providers and make referrals or recommendations where appropriate.
• Build trusting relationships through compassionate communication, ensuring clients have clear understanding of healthcare options and receive concise summaries.
• Document advocacy activities meticulously using standardized digital tools and provide timely progress updates.
• Report regularly to clients and leadership in line with team schedules.
• Work collaboratively with colleagues to confirm clinical decisions and distribute case duties.
• Monitor case progress, address obstacles proactively, and escalate issues responsibly to leadership.

Ideal Background and Expertise

• Licensed clinicians such as Registered Nurse (RN), Advanced Practice Registered Nurse (ARNP/DNP/NP), Physician Assistant (PA), Physician (MD/DO), or Physical Therapist (PT/DPT).
• Neurology experience strongly preferred; bonus if experienced in immunology/rheumatology, gastroenterology, endocrinology, or cardiology.
• Experience managing diagnostically complex, multisystem, or rare disease cases.
• Background in independent practice, case management, or patient advocacy is highly valued.

Core Competencies

• Openness to learning and following established diagnostic advocacy methodologies.
• Comfortable navigating ambiguity and diagnostic uncertainty using strategic thinking.
• Resourcefulness and perseverance in overcoming challenges.
• Strong organizational and project management skills to handle multiple cases concurrently.
• Exceptional empathy and clinical assessment abilities.
• Collaborative mindset with proactive communication.
• Accountability and adaptability to shifting clinical and personal dynamics.
• High integrity and receptive to constructive feedback in a team environment.
• Professional demeanor with ability to maintain appropriate client boundaries.

Requirements

• Valid license in one of the clinical disciplines (RN, ARNP/DNP/NP, PA, MD/DO, PT/DPT). Board Certified Patient Advocate (BCPA) credential is a plus.
• Candidates nationwide are welcome; preference for those near the Greater Seattle area due to periodic in-person meetings.
• Must have a private, secure remote workspace with reliable high-speed internet, a personal password-protected laptop, and direct phone line.
• Proficiency with Microsoft Office or Google Workspace and adaptability to GreyZone’s case management and reporting software.
• Consent to full background and license verification including criminal checks.

Workload and Schedule

• Manage a small caseload of 3 to 5 clients at a time.
• Part-time contract with flexible hours that vary based on caseload and client needs.
• Frequent detailed documentation and progress reporting consistent with team protocols.

Compensation and Terms

• Competitive hourly wage reflecting clinical experience and background.
• This position is contract-based; no employee benefits included.