Business Value Consultant

About Decagon

Decagon is a leading conversational AI platform that enables brands to deliver high-quality customer experiences across multiple channels such as voice, chat, email, and SMS. Trusted by major clients like Avis Budget Group and Block's Cash App, Decagon provides AI agents that create personalized, engaging interactions which enhance customer relationships.

At Decagon, the focus is on transforming customer service by replacing traditional support systems with faster, more meaningful communications. Supported by top investors including a16z and Accel, the company operates as an in-office workplace embracing values like determination, innovation, a winner’s mindset, and interdisciplinary skills.

Role Overview

The Business Value Consultant will spearhead the development and expansion of Decagon’s value engineering initiatives. This role bridges product management, sales strategies, and financial insights to translate the platform’s features into tangible business benefits. You will engage directly with senior executives such as CFOs and COOs to craft data-driven business cases that accelerate deal closures, boost success rates, and secure substantial strategic investments.

Key Responsibilities

• Collaborate with Account Executives on major enterprise accounts to identify client challenges, quantify impacts, and devise winning deal strategies.
• Construct detailed ROI models, business cases, and value hypotheses based on customer-specific metrics such as cost savings, revenue enhancement, operational efficiencies, and customer satisfaction improvements.
• Lead senior-level value discussions and support contract negotiation with strong financial justification.
• Create and scale robust value frameworks tailored to different industries and user personas aligned with Decagon’s use cases.
• Standardize benchmarking data, ROI templates, and value driver metrics across diverse market segments.
• Develop reusable assets like value calculators and business case templates to empower the sales team and collaborate with marketing and product teams to refine value communications.
• Embed value engineering approaches into all stages of the sales cycle and train relevant teams in value-based selling techniques.
• Ensure consistent, rigorous presentation and validation of product value in the marketplace.
• Work cross-functionally with product management, customer success, finance, and revenue operations to capture and analyze realized customer value and integrate insights into future deals and pricing strategies.

Candidate Profile

• Minimum of six years experience in areas such as value engineering, management consulting, sales engineering, strategic finance, or related fields.
• Demonstrated success in collaborating with sales on complex enterprise transactions and shaping favorable business outcomes.
• Expertise in financial modeling using Excel or Google Sheets to create clear and credible ROI assessments.
• Ability to effectively link technical features to business outcomes that resonate with executive stakeholders.
• Strong executive presence with confidence leading conversations with high-level decision-makers including CFOs and COOs.
• Knowledge of enterprise purchasing processes and value-based selling tactics.

Preferred Qualifications

• Experience in SaaS, AI/ML, customer operations, or contact center technologies.
• Background in consulting disciplines such as strategy or digital transformation, or strategic finance.
• Proven track record of building or growing a value engineering function within a rapidly expanding organization.
• Familiarity with go-to-market tools and data-driven sales platforms like Salesforce and Gong.
• Exposure to regulatory environments such as financial services or healthcare industries.

Benefits

• Comprehensive medical, dental, and vision insurance coverage for employees and their families.
• Life insurance and disability protection.
• Retirement savings plans, including options like 401(k).
• Parental leave policies and fertility/family building support services through partners like Carrot.
• Monthly allowances to promote wellness and work-life balance.
• Daily provision of lunches and snacks at the office.
• Flexible vacation policy allowing employees to take necessary time off, with statutory leave adherence for UK staff.

Compensation

The annual salary range for this position is $265,000 to $330,000.