Business Analyst - Category Experience

About the Role and Company

This position is based at Lowe's India office located in Bengaluru, offering a modern working environment with state-of-the-art technology, collaborative workspaces, an on-site gym, clinic, and other amenities designed to improve employee experience.

Lowe's Companies, Inc., a Fortune 50 home improvement retailer serving millions of customers weekly across the US and Canada, has established its retail technology and shared services hub in Bengaluru since 2014. This center supports e-commerce, mobile platforms, infrastructure, and corporate systems for supply chain and other business functions, now employing over 3,000 associates.

Key Responsibilities

• Conduct end-to-end analytics activities including data extraction from multiple platforms, aggregation, and consolidation to support both short-term and strategic category plans.
• Generate various project reports and perform audits on site components like search, browse, and navigation.
• Analyze digital customer behavior, product preferences, and qualitative feedback using advanced analytical tools to extract insights and track trends that enhance user experience.
• Develop dashboards, employ sophisticated analytics methods, and convert findings into actionable business strategies.
• Create and drive implementation of insight-driven plans tailored to improve category-level outcomes, supporting global navigation efforts.
• Maintain routine reporting cycles including daily, weekly, and event-triggered reports.
• Apply quantitative, statistical, and programmatic techniques to identify patterns and resolve business intelligence queries.
• Monitor Annual Operating Plan (AOP) progress daily, identify performance gaps, and take proactive measures to bridge potential shortfalls.
• Communicate clearly with all relevant stakeholders regarding project timelines and deliverables to ensure transparency.
• Perform market research to benchmark best practices and improve digital retail experiences.
• Use industry-standard analytics platforms like Adobe Analytics and Medallia to support data-driven decision making and ad-hoc requests.
• Collaborate effectively within a global, cross-functional team, facilitating enterprise-wide digital initiatives.
• Lead projects from initial data analysis through to actionable implementation, ensuring quality and accuracy throughout.
• Innovate processes to optimize operational efficiency within the business analytics function.

Qualifications and Experience

• Minimum 2 years of professional experience in relevant business analytics or digital consulting roles, preferably in e-commerce or retail sectors.
• Bachelor's degree in Engineering, Business, Marketing, Finance, or related fields is required.

Skills and Competencies

• Strong communication abilities to effectively convey insights and collaborate across teams.
• Problem-solving skills to analyze complex data and generate actionable solutions.
• Good understanding of current industry trends in retail and e-commerce.
• Proficiency in Excel for data manipulation and reporting.
• Knowledge of SQL for database querying.
• Programming skills in Python or R for statistical analysis.
• Experience with data visualization tools for creating dashboards and reports.
• Hands-on experience with digital analytics platforms such as Adobe Analytics or Google Analytics.
• Expertise in data analysis, customer insight generation, and familiarity with retail and e-commerce domains.

Equal Opportunity and Remuneration

Lowe's is committed to equal employment opportunities and implements policies that prohibit discrimination based on multiple personal characteristics. Compensation is determined by several factors including role, location, qualifications, and experience. Detailed employee benefits information is available upon request.