Brand Concierge - E-commerce Sales & Order Support Virtual Assistant

About the Role

Join TalentPop App as a Brand Concierge and take an active part in enhancing the e-commerce customer experience. You will be instrumental in assisting customers throughout their purchase process, reclaiming lost sales opportunities, and providing a highly personalized service that cultivates customer trust and loyalty over the long term.

Primary Responsibilities

• Engage with customers through chat, email, phone, and SMS to assist with product inquiries, order management, and post-purchase support, prioritizing sales conversions and customer satisfaction.
• Identify chances to increase average order value by upselling, cross-selling, and offering bundled products.
• Manage subscription recoveries, convert abandoned carts, win back customers, and handle other sales-focused communications to promote retention.
• Provide assistance with order tracking, returns, exchanges, and cancellations, focusing on retaining sales where possible.
• Embody the brand’s voice and deliver a premium, concierge-level experience with every interaction.
• Maintain precise customer records and contribute insights and trends to refine sales tactics and enhance the customer journey.
• Cooperate with internal teams to apply feedback and improve conversion strategies.

Qualifications and Requirements

• Minimum one year of demonstrated remote or online sales and customer support experience.
• Proven experience in e-commerce, particularly in upselling, cross-selling, abandoned cart recovery, subscription handling, winbacks, or product bundling.
• Exceptional persuasive communication skills with a natural talent for closing sales through effective relationship management.
• At least one year of customer service experience via phone, email, or chat; experience in e-commerce sales is highly advantageous.
• Familiarity with platforms like Shopify, CRM systems, or customer engagement tools is a plus.
• Self-driven, goal-oriented, and able to excel in a fast-moving remote work environment.

Technical Requirements

• A personal computer or laptop equipped with an Intel i5 processor or better.
• Reliable internet connection with a minimum of 25 Mbps upload and download speeds.
• A quiet, professional workspace suitable for carrying out calls and customer interactions.

Why Work With TalentPop App?

• Opportunity to earn commissions along with annual performance-based salary increases.
• Paid time off for rest and personal recharge.
• Health benefits including HMO coverage or a monthly health allowance.
• Bonuses and recognition awards for outstanding performance.
• Fully remote, permanent work arrangement.
• A friendly, supportive, and growth-oriented team environment.