B2B Onboarding Specialist

Overview

Miss Amara is looking for a part-time B2B Onboarding Specialist to help turn trade partnerships into active business relationships. In this role, you will support interior designers, architects, and retail partners from their first enquiry through to their first order, making the onboarding process smooth and effective while contributing to the growth of the trade customer base.

This position runs for 25 hours per week in a hybrid setup: four days working remotely and one day on-site at the Miss Amara office/distribution centre.

Role summary

You will sit at the centre of commercial growth by managing the client journey from initial onboarding to first purchase. The focus is on turning leads into active members, communicating in the language of design professionals, and ensuring each partner feels supported throughout the process. The role also requires alignment with Miss Amara’s values: We Care, Be Transparent, FTLA (Fast Test Learn Adapt), Keep It Simple, and Best in Class.

Responsibilities

• Develop and maintain relationships with interior designers, architects, and retail partners from the first conversation through to conversion.
• Follow up on new trade enquiries and look for ways to expand the B2B pipeline.
• Re-engage inactive accounts and assist customers with upcoming projects and abandoned cart queries.
• Offer tailored product suggestions, trade pricing information, and guidance on using the platform to create a strong customer experience.
• Manage the sales pipeline, nurture prospects, and work steadily toward revenue goals.
• Partner with Marketing and Content teams to strengthen the B2B journey and improve conversion rates.
• Track sales results, customer input, and market movements to uncover new growth opportunities.
• Prepare recurring reports and insights that support informed business decisions.
• Spend one day each week at the South Granville warehouse helping coordinate and send rug and fabric samples to trade clients.

Requirements

• At least 5 years of experience in sales, ideally within interiors, homewares, furniture, or a similar field.
• Bachelor’s degree in Business, Marketing, or a related discipline.
• Strong interest in interior design, styling, and creating attractive spaces.
• Excellent verbal and written communication skills, with confidence engaging clients throughout the sales process.
• Strong negotiation ability and comfort influencing outcomes while building lasting partnerships.
• Highly organised, proactive, and able to juggle multiple priorities in a busy environment.
• Ability to quickly learn new systems and clearly explain processes to customers.
• Hands-on experience with Google Workspace, Shopify, and Monday.com, or similar CRM/project management tools.
• A customer-first approach with a focus on outstanding service and meeting sales targets.

About Miss Amara

Miss Amara is transforming the rug-shopping experience through innovation, advanced technology, and a customer-focused approach. Since starting in 2014, the company has achieved national recognition, including AFR Fast 100 (2022), Best Retail Marketing and Best Medium Online Retailer at the National Retail Awards (2023), and Best Online Retail Marketing at the Australia Post ORIA Awards (2023). With free returns, free styling advice, and modern virtual tools, the business is reshaping how people buy rugs online.

Values

• Care deeply about people, customers, partners, manufacturers, the environment, the products sold, and the way the business operates.
• Communicate honestly and present an accurate picture of the business at all times.
• Keep systems, processes, and the customer journey straightforward.
• Use a fast test, learn, and adapt approach to make quick, well-informed decisions.
• Deliver a best-in-class, simple, and exceptional experience for customers buying their dream rug online.

Additional information

This is a part-time hybrid position based in Granville, New South Wales, Australia. One working day each week is spent on-site at the South Granville warehouse coordinating sample dispatch for trade clients. No salary figure, start date, application deadline, or vacancy count was provided in the source.