Associate Operations Specialist - BBG & Agri Operations

Role Overview

The Associate Operations Specialist within the Central Disbursement & Payment division is a vital member of the Central Operations team, focused on supporting Credit Operations, particularly in the booking and processing of retail loans. This role oversees various operational tasks including inventory funding, managing pre-disbursal cancellations, maintaining master data such as pin codes and geographic details, linking loans in the FinnOne system, and managing DSA/dealer empanelment along with payout processing. A key aspect of this position is ensuring operational accuracy, promoting process efficiencies through automation, and consistently meeting compliance and service level standards.

Primary Responsibilities

• Oversee the end-to-end loan disbursal process including booking, payouts, onboarding, and post-disbursal activities across all retail loan products.
• Ensure accurate, timely transaction processing aligned with established service level agreements (SLAs).
• Maintain comprehensive expertise regarding loan documentation across multiple product types.
• Collaborate effectively with internal stakeholders such as branch offices, product teams, and policy units to incorporate process updates and resolve discrepancies.
• Efficiently manage external outsourced personnel to maintain smooth operational flow.
• Uphold quality standards and enforce SLA adherence within the operational unit.
• Emphasize automation and digitization initiatives to enhance process efficiency, accuracy, and turnaround times.
• Adhere strictly to organizational codes of conduct and compliance requirements.
• Perform manual or single-product specific operational activities when necessary.

Secondary Responsibilities

• Compile and disseminate Management Information System (MIS) reports for internal stakeholders.
• Coordinate daily with branch and central teams to address and resolve operational issues promptly.
• Participate actively in User Acceptance Testing (UAT) for new systems or changes to existing system workflows.

Qualifications and Experience

• Graduate degree in any discipline from a recognized educational institution.
• A minimum of two years’ relevant experience in retail banking operations, focusing on loan disbursal, payouts, or central operations functions.

Key Skills and Attributes

• Deep understanding of loan processing workflows and documentation requirements.
• Excellent communication and interpersonal skills to manage stakeholder interactions effectively.
• Capability to oversee outsourced workforce and maintain high service quality standards.
• Proficiency with Microsoft Office suite, with emphasis on Excel and PowerPoint for data handling and presentation.
• Attention to detail with a strong focus on accuracy and compliance adherence.
• Process-oriented approach, with enthusiasm for automation and continuous process improvement.
• Ability to manage workload and perform reliably under pressure while meeting deadlines.