Associate Insights Analyst

About the Role

Become part of ASB's Data & Analytics team where your contributions will directly benefit customers. Join the Personal Bank Remediation group dedicated to addressing and correcting past mistakes, ensuring fairness and reinforcing customer trust.

In this position, you will collaborate with experienced analysts and business partners to generate insights crucial for rectifying customer impacts. You will engage with complex data sets, customer-centric projects, and have ample opportunity to advance your analytical capabilities within a supportive and team-oriented environment.

Key Responsibilities

• Analyze data to answer business inquiries supporting remediation efforts.
• Retrieve and summarize data trends related to customers, products, and processes.
• Provide accurate and high-quality insights that guide decision-making.
• Work alongside analytics users, data experts, and stakeholders to ensure valuable insights.
• Convert analytical results into actionable business intelligence.
• Assist in planning and executing remediation initiatives.
• Operate within established technical standards, policies, and governance.
• Continuously enhance skills through new tools, techniques, and learning opportunities.

Candidate Profile

We seek a candidate passionate about data with a natural curiosity and eagerness to grow.

• Proficiency in SQL or similar tools to extract and analyze data.
• Strong analytical thinking and problem-solving capabilities.
• Competence in interpreting data and applying analytical approaches to extract insights.
• High attention to detail and dedication to maintaining data accuracy.
• Excellent written and oral communication skills.
• Confidence in presenting analytical findings to diverse audiences.
• A collaborative spirit and openness to learning.
• Capability to prioritize tasks effectively and meet deadlines.
• A focus on customer outcomes and motivation to enhance them.

A preference for those who enjoy problem-solving, challenging norms, and pursuing improved methodologies.

Working at ASB

ASB values care, courage, and curiosity, fostering a workplace culture emphasizing customer focus, trust, transparency, empowerment, agility, and continuous learning.

Benefits include flexible working arrangements, opportunities for career growth, and a chance to impact customers positively across New Zealand.

Additional Information

The role centers on supporting the analysis and delivery of data that ensures repayment to customers affected by prior errors, contributing to meaningful remediation outcomes.

Successful applicants will undergo background checks including Police, Credit, AML Compliance, and qualification verification.