Assistant Operations Manager

About the Role

Naptico Services Pvt Ltd is looking for a proactive and detail-focused Assistant Operations Manager to aid in overseeing the daily functions of the company. This position demands leadership skills, a problem-solving approach, and the capability to work effectively in a dynamic setting. The individual will facilitate efficient operational processes, coordinate between various departments, and support initiatives aimed at continuous improvement.

Key Responsibilities

• Assist the Operations Manager in planning, directing, and coordinating daily operational duties.
• Track performance metrics (KPIs) and recommend enhancements to boost productivity and efficiency.
• Help manage team schedules, resource allocation, and task delegation.
• Identify inefficiencies in processes and implement improvements to streamline workflow.
• Ensure compliance with company policies, procedures, and quality guidelines.
• Work collaboratively with different departments to maintain smooth cross-functional operations.
• Manage operational escalations and resolve issues in a timely manner.
• Compile and deliver regular reports concerning operational performance.
• Support training, mentoring, and supervision of junior staff members.
• Participate in strategic planning and the rollout of new operational initiatives.
• Perform additional tasks as assigned by management.

Qualifications and Skills

• Bachelor’s degree in business administration, operations, or a related discipline.
• Between three to five years of experience in operations, administrative roles, or team leadership.
• Excellent organizational abilities and adeptness at managing multiple tasks simultaneously.
• Strong communication and interpersonal skills.
• Proficiency with MS Office suite and operational management software tools.
• Competency in data analysis to derive actionable insights for operational improvements.
• A detail-oriented approach combined with effective problem-solving capabilities.
• Experience in cross-functional coordination and managing personnel.

Additional Details

• Job Location: Bangalore, New South Wales, Australia
• Industry: IT Services and Support
• Employment Status: Full-time, Permanent