Assistant Front Office Manager

Role overview

This position supports the Front Office Manager in running daily front office operations and guiding the team. The role covers Bell/Door Staff, Switchboard, and Guest Services/Front Desk, with a strong focus on smooth check-in and check-out experiences, guest satisfaction, staff performance, and department profitability.

What you will do

• Help manage the front office on a day-to-day basis and step in for the Front Office Manager when needed.
• Lead, influence, and support team members while setting a strong example through integrity, sound judgment, and professional conduct.
• Build cooperation, trust, and open communication across the front desk team.
• Oversee staff schedules and daily operations, including understanding team duties well enough to cover in their absence.
• Make sure employee appreciation and recognition happens consistently across all shifts.
• Keep guest service and front desk operations aligned with quality standards and customer expectations.
• Set priorities, organize work, and track progress toward departmental goals.
• Address guest complaints, disputes, and conflicts, and work toward practical resolutions.
• Work with the Front Office Manager to raise service performance and improve processes continuously.
• Communicate front office goals clearly so the team understands expected outcomes.
• Support corrective action plans using guest feedback, comment cards, and satisfaction results.
• Keep guest satisfaction central in team discussions and ongoing improvement efforts.
• Deliver service that goes beyond basic expectations to improve customer loyalty and retention.
• Coach team members to understand guest needs and improve service behaviors.
• Act as a role model for professional hospitality and guest relations.
• Encourage staff to provide consistently strong customer service.
• Collect and act on guest feedback about service quality, product quality, and overall experience.
• Review service behavior and provide constructive feedback to employees.
• Implement customer recognition and service programs and ensure compliance with the process.
• Follow all front office policies, standards, and procedures.
• Monitor credit policy compliance to help reduce bad debts and rebates.
• Share information with supervisors, colleagues, and subordinates promptly through phone, written communication, email, or in person.
• Analyze information, assess outcomes, and choose appropriate solutions to solve problems.
• Keep executives, peers, and subordinates informed of important updates in a timely manner.
• Pass on critical information from pre- and post-convention meetings to the front office team.
• Participate in department meetings and contribute to operational discussions.

Candidate profile

• A high school diploma or GED with at least 2 years of experience in guest services, front desk operations, or a similar professional area; or
• A 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related subject, with no prior work experience required.

Additional information

Job number: 26073945

Job category: Rooms & Guest Services Operations

Location: 24/1 Vittal Mallya Road, Bengaluru, Karnataka, India, 560001

Schedule: Full time

Remote work: No

Position type: Management

About the employer

Marriott Hotels focuses on delivering thoughtful, memorable hospitality and continuously improving the guest experience. JW Marriott is part of Marriott International’s luxury collection, known for associate care, training, recognition, and a collaborative hotel environment built around holistic well-being and exceptional service. The organization also states that it is an equal opportunity employer and does not discriminate on protected grounds, including disability and veteran status, where applicable by law.

Terms and conditions

The employer emphasizes equal opportunity employment and access for all qualified candidates. The workplace values diverse backgrounds, cultures, skills, and experiences, and encourages a respectful, inclusive environment.