Account Services Manager - ASP Systems

About the Company

Join one of the fastest expanding Software-as-a-Service companies in the United States, recognized by Inc. 500 and Deloitte Fast 500 ASP Software Firm. iCIMS specializes in delivering user-friendly, web-based software solutions that address corporate business challenges. Its flagship product, iRecruiter, supports recruiting functions for over 400 global clients including major brands like adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, and FedEx.

The company prides itself on assembling top talent from renowned universities such as Cornell, Brown, Columbia, Harvard, and Princeton, and fostering a professional yet relaxed environment. Employees at all levels engage directly with leading organizations, making significant contributions to their success.

Role Expectations & Responsibilities

• Collaborate closely with iCIMS customers to understand and fulfill their needs and expectations within the Account Services Department.
• Demonstrate strong expertise in ASP systems and rapidly acquire in-depth knowledge of the iRecruiter platform to guide customers in optimizing product usage.
• Manage multiple client accounts effectively with superior interpersonal aptitude.
• Identify client needs proactively and uncover opportunities to offer additional products or services.
• Engage in sales initiatives including conference calls, seminars, on-site meetings, and soliciting client feedback via surveys.
• Partner with the Marketing team to create client references, develop case studies, and gather testimonials.
• Maintain ongoing client communication to achieve a 100% renewal rate.
• Resolve escalated customer issues and ensure satisfactory outcomes.
• Travel occasionally as required for client engagements.

Qualifications & Requirements

• Bachelor's degree with a strong academic background.
• Proficient experience with all versions of Microsoft Windows operating systems.
• Hands-on familiarity with Microsoft Internet Explorer and associated web technologies.
• Excellent verbal, written, and presentation communication skills.
• Ability to work independently with little supervision or formal structure.
• Previous experience in client relations, human resource systems, or software project management is highly advantageous.