ജോലി വിവരണം

Job Overview

This position combines sales and customer service responsibilities to effectively oversee the sales and distribution of company products and services. The Account Manager is responsible for driving revenue growth by managing and retaining existing clients, as well as acquiring new customers.

Key Responsibilities

Oversee a varied portfolio of client accounts, ensuring their needs are met consistently.
Develop and execute detailed account plans for strategic clients, including clear short-term and long-term goals and actionable steps.
Act as the main contact for all account-related issues and communications.
Analyze sales approaches to optimize results.
Engage with clients to fully understand their requirements and demonstrate product benefits.
Review customer feedback proactively to identify opportunities for improvement.
Compile and deliver regular reports on account status.
Leverage existing industry contracts and customer relationships to identify new business prospects.
Collaborate closely with clients on strategies, programming, and budget planning.
Build and maintain client relationships grounded in trust and respect.
Gather and analyze data to better understand consumer behavior trends.
Forecast sales on a monthly, quarterly, and annual basis.
Stay current with updates on company products and offerings.
Work across departments to ensure customer requests are fulfilled efficiently.
Prepare regular progress and forecast reports for stakeholders based on key account metrics.
Address and resolve customer issues to sustain confidence and satisfaction.
Monitor competitors and analyze their strategies.
Identify potential markets and outline competitor advantages.
Locate new customers and introduce them to company products and services.

Qualifications and Experience

Bachelor's degree in business or a related discipline.
At least 5 years’ experience in a relevant role, ideally within logistics and shipping sectors.
Strong commercial insight with comprehensive industry knowledge to meet client demands effectively.
Excellent communication and presentation skills for clearly articulating value propositions and fostering client relationships.
Fluent in English; proficiency in additional languages is advantageous.

Leadership and Behavioral Competencies

Team building and leadership.
Clear goal setting and direction provision.
Process simplification and efficiency.
Cross-team collaboration and breaking down silos.
Strong execution and accountability focus.
Growth-oriented mindset and innovative thinking.
Cultivating inclusion and external customer focus.

Skills

Financial acumen
Effective teamwork and collaboration
Adaptability to changing environments
Influence and persuasion
Strong communication capabilities
Problem-solving aptitude
Customer-centric approach
Negotiation proficiency

Account Manager

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