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About Appinio

Appinio is a worldwide market research company that blends an AI-driven insights platform with expert consultancy. Founded in Hamburg in 2014, we have expanded globally with over 260 employees in 13 countries and serve more than 2600 international clients, conducting research across more than 190 markets. We operate remotely with a goal of helping companies grasp consumer perspectives to make wiser decisions.

Role Overview

We are seeking a motivated and passionate Account Manager to join our team. In this position, you will become a trusted consultant to clients, emphasizing the significance and opportunities in market research, innovation, and customer-centric approaches. Your role will involve managing relationships within a specific industry segment and demonstrating the value of Appinio’s offerings while developing commercially beneficial partnerships.

Key Responsibilities

Manage a varied portfolio of small to medium accounts, ensuring growth and client retention.
Actively cultivate a robust outbound sales pipeline by identifying and engaging new prospects.
Lead efforts related to contract renewals, account reactivations, and upselling using data and automated communication methods.
Evaluate account metrics and pipeline health to optimize sales strategies and improve conversion rates.
Work closely with Marketing, Customer Success, and Research teams to ensure excellent customer experiences.
Maintain organized and data-supported account management processes for transparency and accountability.

Candidate Profile

Minimum three years’ experience in B2B sales, preferably in the market research sector.
Proactive, goal-oriented seller with strong ownership of sales pipelines.
Consultative approach with strong client empathy and relationship-building skills.
Data-driven, organized, and analytical, using insights to guide decision-making.
Curious, teachable, and continuously seeking commercial skill development.
Thrives in a collaborative, multicultural environment and embraces open feedback.
Fluent in German and English, both spoken and written.
Based in Germany, preferably in Hamburg.

Benefits

Flexible vacation policy without a strict maximum number of days.
Option for temporary remote work outside your country of residence within the EU for up to 180 days annually.
Provision of all necessary hardware, including a MacBook.
For employees in Hamburg or Berlin, access to public transport passes or mobility budgets.
Subsidized memberships to fitness platforms like Urban Sports Club or ClassPass depending on location.
Access to coworking spaces in cities with many Appinio colleagues, including Hamburg, Berlin, Munich, London, Madrid, Barcelona, and New York.

Additional Details

This role reports directly to the Account Management Team Lead.
The recruitment process includes several stages: screening call, hiring manager interview, case interview, reference checks, executive interview, and offer.
Applications must be submitted in English.
We welcome applications from candidates who meet most but not all criteria and are passionate about the role.
Appinio is committed to equal employment opportunities regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Account Manager (m/f/d)