Academic Counsellor

Role overview

IIDE Education is seeking an Associate Academic Counselor for its Lower Parel, Mumbai office. The position is focused on advising prospective learners about digital marketing programs, supporting them through the enrollment journey, resolving student and parent queries, and contributing to sales and conversion goals while maintaining a strong student experience.

About the organisation

IIDE is a digital business school in India that offers practical programs in digital marketing, AI, and business. The institute emphasizes hands-on learning, live projects, and placement support for students, graduates, and working professionals. It operates with campuses in Mumbai and Delhi and serves a community of more than 500,000 learners with support from 250+ industry experts.

Work details

• Working hours: 10:00 AM to 7:00 PM
• Working days: Monday to Saturday
• Work arrangement: 100% work from office
• Office location: Lower Parel, Mumbai

What the role involves

The role requires counseling students on the right digital marketing course based on their interests, goals, and career direction. You will communicate with students and parents in person and by phone, provide career guidance, support enrollments, and work closely with internal teams to deliver a smooth admissions process. The position also includes mentoring junior counselors, helping onboard new team members, and handling escalations or larger student groups when needed.

Performance expectations

• Maintain daily, weekly, and monthly counseling and enrollment targets
• Track lead movement, follow up consistently, and monitor conversion performance
• Use CRM and sales automation tools to prepare reports and manage efficiency
• Meet key activity goals such as 60 to 80 connected calls per day
• Spend around 2 to 3 hours per day in active talk time
• Deliver weekly revenue aligned with batch requirements

Candidate profile

The ideal candidate has 1 to 2 years of experience in counseling or sales, preferably in EdTech. Strong spoken and written English, excellent interpersonal skills, active listening, and the ability to guide and motivate students are important. The candidate should be based in Mumbai and should be comfortable working in a target-driven environment.

Additional expectations

The role calls for multitasking, prioritization, leadership potential, and the willingness to take on broader responsibilities as the position grows. Experience with CRM tools, sales automation platforms, educational counseling, admissions sales, or digital marketing is considered an advantage.

Why this role may suit you

This opportunity is a fit for someone who enjoys helping students make informed education and career decisions, thrives in a fast-paced and performance-oriented setting, and is motivated by both counseling and revenue outcomes. It also offers exposure to student support, admissions, and growth-focused work in a fast-growing digital education brand.