Wedding Butler

Overview

Join St. Regis Hotels & Resorts in Doha as a Wedding Butler, providing bespoke and attentive service to wedding couples, their families, and guests throughout wedding events and stays to ensure a flawless and unforgettable experience.

Key Responsibilities

• Serve as the main liaison for wedding couples, VIP guests, bridal parties, and family members, anticipating their needs with meticulous attention.
• Greet and assist wedding guests during arrival, coordinating with Front Office staff to enable smooth check-ins and personalized room setups.
• Deliver amenities such as refreshments, coffee, tea, and any special guest requests with professionalism and timeliness.
• Review and communicate wedding event plans, guest preferences, VIP requirements to appropriate hotel departments ensuring impeccable service.
• Collaborate with Front Office, Housekeeping, Engineering, and Guest Services to prepare and inspect guest rooms, bridal suites, and VIP accommodations tailored to client expectations.
• Coordinate pre-arrival communications and confirm special arrangements for wedding parties and key attendees.
• Escort wedding parties and VIPs to their rooms or event locations, ensuring welcoming and memorable experiences.
• Be present at crucial wedding moments and guest arrivals to provide proactive, personalized assistance and promptly address requests.
• Track and follow up on all wedding-related service requirements to guarantee timely execution and guest satisfaction.
• Oversee laundry, pressing, and garment care for wedding outfits and guest clothing, ensuring prompt service and return.
• Maintain detailed records of guest preferences, special requests, and service recovery notes within hotel systems for smooth guest service continuity.
• Work in synergy with Weddings, Events, Front Office, Housekeeping, Engineering, and Food & Beverage teams to ensure seamless execution of wedding functions and guest experiences.
• Anticipate guest needs, resolve issues swiftly, and contribute to delivering wedding celebrations that exceed expectations.

Additional Information

Adhering to company policies and quality standards is essential, including maintaining a professional appearance and communication style. This role requires physical activity such as standing, sitting, walking for extended periods, and handling objects up to 50 pounds. Teamwork and a hands-on approach to duties aim to deliver exceptional guest service consistently.

Qualifications and Experience

• Minimum education: High school diploma or equivalent (G.E.D.)
• At least 6 months of related work experience is required.
• No supervisory experience or specific certifications necessary.

Company and Culture

St. Regis Hotels & Resorts, part of Marriott International, blends timeless elegance with innovative spirit across more than 50 luxury locations worldwide. The brand emphasizes bespoke service, epitomized by its signature Butler Service. Marriott International values diversity and is an equal opportunity employer. Employees are encouraged to excel professionally while belonging to a supportive, global team.