UX Researcher (Quantitative Analysis)

Position Overview

As part of the UX Research team, you will be involved in integrating customer insights into the product development cycle from early discovery stages through to post-launch evaluations. This role is focused on conducting quantitative analyses, especially customer sentiment surveys linked to product A/B testing, and supporting other quantitative research tasks in close collaboration with cross-functional stakeholders.

Key Responsibilities

• Lead the design, planning, and execution of research projects aimed at understanding product and feature sentiment, particularly within the context of experimental A/B testing.
• Collaborate actively in the creation of experimental A/B tests alongside product managers, data analysts, engineers, designers, and fellow researchers.
• Work with various teams to pinpoint relevant business challenges and define research objectives.
• Gather and analyze customer sentiment data from surveys, integrating these insights with behavioral metrics to guide product decisions.
• Prepare and deliver comprehensive research findings to diverse stakeholder groups through written documentation and live presentations.
• Possess a robust understanding of the advantages and limitations of different research methodologies and experimental designs, communicating these effectively.
• Streamline and automate recurring research activities to increase efficiency and expand the sentiment survey program’s reach.
• Conduct additional quantitative research such as ongoing tracker surveys to deepen understanding of customer experiences and pain points.
• Partner with international user researchers and the Director of UX Research to promote best practices and innovation.

Benefits

• Comprehensive medical, wellness, and financial benefits.
• Complimentary snacks and access to an on-site fitness facility.
• Generous unlimited paid time off policy.
• Opportunities for working from home.