Turkish Speaking Customer Support Roles in Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm known for connecting multilingual candidates with prestigious companies across Europe. They support candidates with a smooth relocation and onboarding journey, ensuring fitting career placements in thriving global environments.

Job Overview

This position invites Turkish-speaking professionals to join a customer support team located on-site in Sofia, Bulgaria. The role focuses on offering superior client service in a fast-paced setting, presenting opportunities for career advancement along with competitive benefits. It is ideal for individuals keen on advancing their careers internationally while enjoying the vibrant culture of Bulgaria's capital city.

Key Responsibilities

• Provide expert customer service to Turkish-speaking customers through phone, email, and chat, maintaining professionalism and adherence to service standards.
• Resolve inquiries, complaints, and service requests promptly and accurately following company procedures.
• Understand customer needs and suggest suitable products or solutions enhancing the customer experience in this sector.
• Maintain detailed and updated records of customer interactions in the company's CRM system for compliance and quality purposes.
• Work collaboratively with team leaders and quality assurance to enhance service quality and customer satisfaction metrics.
• Escalate complex issues appropriately and promptly to maintain customer service excellence.
• Engage in continuous training, team meetings, and performance reviews to keep skills and knowledge current.
• Achieve or exceed set targets including response times, customer satisfaction scores, and first-contact resolutions.

Qualifications and Requirements

• Fluency in Turkish, both spoken and written, is essential to succeed in this role.
• Possession of a valid EU passport allowing work in Bulgaria is required.
• Proficient English communication skills at minimum B1 level to effectively collaborate in an international setting.
• Previous experience in customer support or a similar role is preferred but newcomers with strong motivation are welcome.
• Excellent interpersonal abilities and a true passion for helping customers solve problems effectively.
• Willingness to work rotational shifts, including evenings and weekends as business needs dictate.
• Competency using digital platforms, customer relationship management software, and standard office tools like Microsoft Office or Google Workspace.

Benefits and Perks

• A competitive monthly salary aligned with local standards and candidate experience.
• Comprehensive training fully covered by the employer to ensure readiness from day one.
• Inclusive health insurance for employee well-being throughout employment tenure.
• A full relocation package that includes round-trip airfare, airport transfers, and hotel accommodation upon arrival.
• Monthly bonuses that recognize exceptional performance in customer service.
• A signing bonus of €1,500 granted to new employees as a welcoming incentive.
• Clear career growth paths within a well-established international organization.
• A diverse, supportive workplace culture situated in the center of Sofia.

Living in Bulgaria

Bulgaria’s capital offers a unique combination of rich history and contemporary life, with numerous cultural landmarks, vibrant nightlife, and diverse climates ideal for year-round living. It provides a cost-effective yet high-quality lifestyle, making it an appealing destination for professionals seeking international experience and cultural immersion.