Training Team Lead

About Medallion

Medallion is dedicated to enabling healthcare teams to concentrate on delivering outstanding patient care by providing an industry-leading provider operations platform. This platform eliminates administrative obstacles by automating licensing, credentialing, payer enrollment, and compliance monitoring. Our solutions help healthcare operations streamline workflows, boost provider satisfaction, and accelerate revenue while enhancing patient outcomes.

Ranked among the fastest-growing healthcare technology companies and recognized by various prestigious awards, including Inc. Magazine’s 2024 Fastest-Growing Private Companies (Pacific Region), and named a Glassdoor Best Place to Work for 2024 & 2025, Medallion is transforming provider network management. With $130M in backing from top investors, we are on a mission to drive large-scale healthcare transformation.

Role Overview

The Training Team Lead will oversee the development and implementation of training and onboarding initiatives for both new hires and existing team members. This role ensures employees are well-prepared and supported in mastering processes, organizational tools, and workflows. Collaborating closely with the Training and Development Manager, Team Managers, BPO Managers, and other stakeholders, the Team Lead maintains training program quality and initiates continuous improvement efforts.

Key Responsibilities

• Design and manage comprehensive onboarding programs tailored for new employees.
• Create and distribute onboarding schedules prior to new hires' start dates.
• Conduct performance reviews and readiness assessments with managers during new hire recaps.
• Collaborate with leadership and operational managers to maintain seamless training and onboarding operations.
• Ensure timely provisioning of all necessary system access, including OpenPhone, FaxPlus, and Medallion platforms, troubleshooting issues as needed.
• Develop and implement role-specific onboarding plans based on team requirements.
• Conduct refresher and remedial training sessions to update current staff.
• Facilitate the introduction of process updates, tool changes, and workflow improvements.
• Translate changes into clear guidance and coach staff on new responsibilities and tools.
• Monitor staff understanding and readiness regarding processes and systems.
• Partner with Team Managers to identify and address performance shortfalls promptly.
• Maintain and update training documents, SOPs, job aids, and instructional videos stored in Google Drive.
• Support BPO partners by designing and delivering targeted training programs, performing quality audits, and providing actionable feedback to enhance performance and process adherence.

Required Qualifications

• Three or more years of experience designing or managing structured onboarding or training programs, preferably in dynamic operational, BPO, or healthcare SaaS settings.
• Effective communicator skilled at simplifying process changes for frontline employees.
• Knowledge of payer enrollment systems and related procedures.
• Demonstrated ability to detect training and onboarding deficiencies proactively.
• Experience producing and maintaining up-to-date training resources.
• Adept at cross-functional collaboration with management and training teams to resolve performance gaps.
• Competent in using performance metrics to enhance training effectiveness.
• Proficiency with G Suite applications, including Google Sheets, Docs, and Gmail.
• Strong operational expertise and problem-solving capabilities.
• Excellent project management, interpersonal, and organizational skills.

Additional Information

Medallion prioritizes candidate safety; all official correspondence will be conducted solely via @medallion.co email addresses.

Compensation for this role ranges from $60,000 to $85,000 annually, with additional equity options, bonuses, and benefits. Salary determination depends on skills, qualifications, experience, and geographic location.