Tour Coordinator - Fixed-Term Contract

About the Role

The Tullamore D.E.W. Visitor Centre Coordinator is a pivotal figure in maintaining exceptional visitor experiences while overseeing daily operations at the Visitor Centre in Tullamore. Reporting directly to the Visitor Centre Team Leader, this role blends operational management, team leadership, administrative responsibilities, and customer relations to uphold the highest standards in visitor satisfaction, brand representation, and business outcomes.

Key Responsibilities

• Assist the Team Leader with daily operations ensuring consistent service quality.
• Prepare and present monthly performance, staffing, and business reports.
• Participate in weekly operational meetings to align on priorities and resolve issues.
• Provide direction and support to staff, addressing operational and HR challenges.
• Lead, motivate, and develop the Visitor Centre team according to company values and training needs.
• Warmly engage visitors, impart knowledge of the Tullamore D.E.W. brand, and enhance visitor appreciation.
• Maintain high standards of presentation, customer service, and visitor interaction.
• Manage staff rotas to ensure proper coverage and monitor attendance issues for escalation.
• Build and nurture relationships with tour operators and partners, managing bookings and schedules effectively.
• Ensure visitor areas including bar, retail, and event spaces are staffed, stocked, and visitor-ready.
• Support stock ordering and perform routine stocktakes to meet operational demands.
• Collaborate on EPOS procedures ensuring accurate sales, visitor, and restaurant cover reporting.
• Coordinate maintenance and facility issues to ensure a safe, welcoming environment.
• Assist in planning and managing events, corporate visits, and VIP experiences with internal teams.

Candidate Profile

The preferred candidate will bring enthusiasm, organization, and customer service expertise, ideally stemming from backgrounds in hospitality, tourism, retail, or visitor attraction roles. Excellent interpersonal skills are essential for building rapport with visitors, colleagues, and partners. Strong organizational talents will support effective booking coordination, schedule management, stock oversight, and prioritizing operational demands.

Proactivity and a solution-oriented mindset are necessary to handle decisions and challenges in a fast-moving environment. Experience in supporting or coaching team members and a passion for exceptional customer service are key. Proficiency with reporting tools, Microsoft Office, and EPOS systems coupled with keen attention to detail will support success in this position.

Above all, being a professional team player committed to embodying the values of Tullamore D.E.W. and delivering memorable visitor experiences is critical.

What William Grant & Sons Offers

• Competitive salary and benefits package aimed at financial wellbeing plus a bonus plan eligibility.
• Generous holiday allowance with options to buy or sell holiday time.
• Private healthcare coverage.
• Group Personal Retirement Saving Account (PRSA) with company contributions at double employee contributions.
• Comprehensive Employee Assistance Program addressing a range of personal and professional issues.
• Life Assurance at three times the basic annual salary.
• Product allowances to enjoy company brands with family and friends.
• Cycle to Work scheme offering cost-effective bike hire with savings incentives.
• Annual funding opportunities for charities linked to employee volunteering or fundraising.
• Access to learning resources fostering personal and professional development.

Company Culture and Values

William Grant & Sons prides itself on embracing diverse rare characters, skills, and perspectives to drive company growth. Diversity and inclusion underpin the organizational ethos, encouraging employees to bring their authentic selves to work in a supportive environment.

Flexible and agile working practices are encouraged to enable employees to deliver their best daily. Discussions on flexible working arrangements are open during recruitment.

Inclusive Recruitment

The company values an inclusive hiring process aligned with its diversity principles. Assistance and accessible support are available throughout application stages.