Telesales Supervisor

Role Overview

The Telesales Supervisor will lead and oversee the telesales team to meet sales objectives, enhance productivity, and manage daily operational functions effectively. This position ensures adherence to banking policies and regulatory standards while offering ongoing coaching, performance management, and operational support to foster business growth.

Key Duties

• Lead a team of over 10 telesales employees, driving sales and productivity.
• Track sales outcomes and achieve designated KPIs and targets.
• Oversee call quality, team efficiency, and daily operational performance.
• Handle team attendance, schedule management, leave applications, and necessary operational approvals.
• Compile and analyze performance data and suggest improvements.
• Guarantee compliance with bank policies, procedures, and regulations.
• Collaborate with different departments to ensure seamless business operations.
• Utilize banking software, CRM tools, and performance tracking dashboards to enhance team outputs.

Candidate Profile

• Holds a Bachelor’s degree in Business Administration, Marketing, Finance, or a similar discipline.
• Has at least 3 years of experience supervising telesales teams.
• Possesses prior exposure to the Banking or Financial Services industry.
• Demonstrated ability managing teams exceeding 10 members.
• Strong familiarity with Banking Systems, CRM platforms, and Microsoft Excel.
• Exhibits excellent leadership, analytical abilities, communication, and people management skills.