Telesales Executive

About the Role

Glow & Graft Hair & Skin Clinic, situated in Wakad, Pune, is seeking a motivated Telesales Executive to drive patient engagement through effective handling of enquiries and converting those into consultations and treatment bookings. The candidate must demonstrate excellent communication abilities and persuasive skills, managing a high volume of incoming leads.

Key Responsibilities

• Follow up on leads acquired through various channels including Meta Ads, Google Ads, Google Business Profile, website, WhatsApp, phone calls, and walk-in patients.
• Assess patient concerns and provide clear explanations of appropriate skin and hair treatment options available at the clinic.
• Schedule consultation appointments and ensure patient attendance at the clinic.
• Maintain ongoing engagement with prospective patients until conversion is successful.
• Meet or exceed monthly consultation and sales targets.
• Accurately update and maintain lead information within the CRM or related software.
• Collaborate with medical staff and administrative teams to coordinate appointments and resolve patient inquiries.
• Manage both inbound and outbound calls in a professional manner.
• Establish strong rapport with patients delivering superior customer service.
• Report daily and weekly sales data to management.
• Confidently address objections to convert leads into treatment package sales.
• Ensure complete confidentiality of patient data.

Candidate Profile & Requirements

• 1 to 3 years’ experience in sales, telecalling, counseling, or client relationship management.
• Prior experience in healthcare, aesthetics, dermatology, wellness, or beauty sectors is preferred.
• Exceptional communication and persuasive capabilities.
• Fluent in Hindi and English; proficiency in Marathi is advantageous.
• Basic computer skills including MS Office, Google Sheets, and CRM software usage.
• Strong abilities in follow-up, negotiation, and closing sales.
• Professional appearance, positive mindset, and customer-focused attitude.
• Ability to work under targets and consistently achieve results.

Salary & Benefits

• Competitive salary package starting from 20,000 to 40,000 INR monthly, dependent on experience.
• Performance-linked incentive schemes.
• Opportunities for career advancement within a supportive, professional environment.