Telecalling Executive

About DISOCAL and Role Overview

DISOCAL is a reputable Ayurvedic brand committed to promoting kidney health by offering premium herbal products. We seek motivated and customer-oriented Telecalling Executives to enhance our expanding team. Fresh candidates with strong communication abilities are welcome to apply.

Key Responsibilities

• Attend to inbound customer calls with professionalism and care.
• Initiate outbound calls to customers for follow-ups and confirming orders.
• Clearly communicate product details, pricing, and usage instructions about DISOCAL offerings.
• Convert inquiries into confirmed sales orders effectively.
• Maintain and update customer information using Excel or Customer Relationship Management tools.
• Regularly follow up with returning customers to encourage repeat purchases and gather feedback.
• Collaborate with the dispatch team to ensure timely and accurate order fulfillment.
• Address and resolve customer questions courteously and professionally.
• Meet daily and monthly targets related to calls and sales conversions.

Preferred Attributes and Skills

• Previous experience in telecalling, customer support, telesales, or related healthcare/pharmaceutical fields is advantageous but not essential.
• Strong ability to establish rapport and trust with customers.
• Sales-driven attitude with persistent follow-up capabilities.