Telecalling Executive

About Ryka World

Ryka World is a rapidly expanding company in the travel and tourism sector, focused on delivering memorable holiday experiences. Their expertise encompasses domestic and international tours, personalized travel options, group trips, honeymoon specials, family vacations, and varied travel services.

Job Responsibilities

• Initiate outbound calls to prospective clients from company-provided leads.
• Promote holiday and tour packages along with travel services offered by Ryka World.
• Assess customer travel needs, budget, and preferences to suggest appropriate packages.
• Convert prospects into confirmed bookings by clearly communicating package advantages and resolving doubts.
• Maintain follow-up communication via calls, WhatsApp, email, and SMS to boost conversion rates.
• Develop and nurture long-term customer relationships to encourage repeat business and referrals.
• Accurately log customer details and sales progress in CRM software.
• Meet or exceed daily, weekly, and monthly sales objectives.
• Stay informed about travel destinations, visa regulations, seasonal deals, and promotional campaigns.
• Collaborate with operational and reservation teams to ensure seamless booking processes.

Qualifications and Skills

• Bachelor’s degree in any area preferred.
• Between 1 and 3 years of experience in B2C telesales, travel-related sales, or customer sales; outstanding freshers may apply.
• Proficiency in English and Hindi communication; knowledge of regional languages is a bonus.
• Strong abilities in persuasion, negotiation, and overcoming objections.
• Comfortable working within a goal-oriented environment.
• Basic computer literacy, including use of CRM systems and MS Office.
• Passionate about travel and delivering high-quality customer service.

Preferred Attributes

• Demonstrated success in selling travel or holiday packages.
• Effective sales closing and relationship management skills.
• Customer-focused mindset with excellent follow-up tactics.
• Strong organizational and time management capabilities.
• Ability to work independently as well as in a team setting.

Performance Indicators

• Quantity of outbound calls made daily.
• Ratio of leads converted to bookings.
• Achievement of monthly sales and revenue targets.
• Effectiveness at customer follow-ups and retention.
• Customer satisfaction and quality of service provided.

What Ryka World Offers

• Competitive base salary with motivating incentives and performance bonuses.
• Potential for career advancement within the travel industry.
• Training programs focused on products and destinations.
• Supportive, energetic working atmosphere.
• Employee acknowledgment and rewards.

Why Join Our Team?

As part of Ryka World, you will help customers realize their travel aspirations while developing a fulfilling career in a vibrant sector. If you have enthusiasm for sales, customer relations, and travel, this role offers a perfect opportunity.